Frequently asked questions about streaming

Streaming FAQ

How do I get started streaming?

First, it's best to decide which platform you want to use to stream your content. There are many options - YouTube, Vimeo, Facebook, and now Quicket. Platforms like YouTube and Vimeo are great if you'd like to have a link you can share with others to find the stream. We've found a good resource here that lists out the pros and cons of various live streaming platforms. If you'd like a fully gated stream, however, (i.e. it is guaranteed only those with tickets to your event can access), then we suggest using Quicket Hosted Streaming.

Then, at it's most basic level, you'll need the following equipment to stream:
  1. Laptop
  2. Camera
  3. Microphone
  4. Reliable internet connection
  5. Encoder software

What streaming service should I use?

There are many options out there. It really depends how public or private you want your stream to be, your budget, and the type of content you're streaming. It's a good idea to spend some time researching and comparing platforms before choosing. Think of it like choosing your event venue - it needs to fit the structure and vision you have for your event.

This article does a great job of breaking down the pros and cons of various live streaming services, but here's a brief summary of a few that are mentioned:
  1. YouTube
    1. Pros: favoured in Google searches, option to monetize, huge viewer population, friendly to all genres of streaming.
    2. Cons: a lot of competition, open to any one (no gated options available).
  2. Facebook
    1. Pros: easy to stream and engage with audience.
    2. Cons: difficult to find old content and reach new streamers.
  3. Vimeo
    1. Pros: no advertisements, very professional, more control of how the video is shared and embedded (including domain locking)
    2. Cons: small viewer base, brands must pay for a PRO account, capped maximum upload limit.
Then of course, you have the option of using Quicket Hosted Streaming. We offer a fully gated streaming solution that only your ticket buyers can view and access. 

What equipment do I need in order to stream?

Let's expand on what was mentioned above -- this is important to get right in order to maintain a level of professionalism and ensure ticket buyers want to keep attending your streams. 
  1. Laptop: almost any new laptop available today will work, but look for something with at least 8GB of RAM, a solid state hard drive (SSD) and as many USB ports as possible.
  2. Camera: if you're streaming from your laptop, or very close to your laptop, a standard USB webcam should work. If you're filming away from your desk or stable surface, or are using a digital camera, it's best to invest in a tripod to affix the camera on.
  3. Microphone: audio quality is one of the most overlooked but important aspects of a livestream. Simply using your laptop microphone won't cut it. If the hosts or people in your stream are stationary, you can find a stationary microphone to rest on the desk or table by the host which won't pick up a lot of background noise. If there's movement involved in your stream, then it's best to use lapel microphones (which attach to clothes), though these tend to pick up more room noise.
  4. Encoder software: this is what allows your streaming service to broadcast your livestream to your viewers. We recommend using OBS Studio.
  5. Internet access: it's highly recommended that you avoid wi-fi and instead use a wired network connection. This will ensure you don't have to deal with the stress of potentially dropped wi-fi. Test the connection before you go live - you should maintain an upload speed between 3 and 5 Mbps.
Find some more information on what you need to stream hereA quick Google search in your area should allow you to find the equipment you need.

What is an encoder, and why do I need one?

Using Quicket as an example for your streaming platform, simply put, an encoder would send the signal from your camera to our servers so that we can broadcast the stream to your attendees. There are many options, but we recommend using the free and open source OBS Studio. You can find more information and download the OBS Studio software on their website here, or find some very basic setup help in our article here.

Once you select Quicket Hosted Streaming for your event, we'll send you the details you need to enter in your encoder so that we have access to broadcast your stream.

We also highly recommend testing out and getting familiar with the encoder you choose to use before event day. Play around with creating scenes, adding different sources (e.g. video or screen capture), test your microphone and just ensure you feel comfortable and confident with your streaming before going live.

How do people access my stream?

Assuming you're using Quicket for ticketing, we have a few ways you can get your stream out into the world. First, what we suggest most is enabling Streaming for your event. When you've enabled Streaming, whoever books the ticket types that you wish to have access to your stream will receive their own unique access code to view your Streaming page on Quicket. They'll receive this code in an email as soon as they've made the booking, 48 hours before the event starts, 2 hours before the event starts and then 15 minutes before the event starts. You can also choose to send an email reminder when the event opens. You can click here to see a help article we've written for ticket buyers on the simple flow of accessing your streaming page.

If you haven't enabled Streaming for your event, here are a few other ways to share your streaming link:

Use MailChimp to email your guests

Or you can add a message in the purchase success email that each ticket buyer receives. In your event dashboard, simply go to Checkout >> Ticket Settings. You'll see an option here to insert a personal message into the ticket confirmation email we send out.

Can people share my stream?

This depends on the platform you're using to stream. If you've set up a YouTube stream, for instance, then yes - anyone with the YouTube link can access your stream. You can still sell tickets and embed or provide the link to your YouTube stream on your Quicket Streaming page, but any of your event attendees who have access to that YouTube link can send it to others as well. We find that most people won't do this, though - if a ticket buyer paid money to view a stream, then they will likely see it as an investment and want others to also invest in order to be included in the experience.

If you're using
 Quicket Hosted Streamingpeople will not be able to share your stream (unless you've disabled gated streaming because your content is free and public). Only people who have booked tickets will receive an access code to access your stream. If attendees do share your Quicket Streaming page link, anyone without a ticket will be directed to your event page to book a ticket to your event to join in the experience (if tickets are still available).

Can I record my stream and charge people to watch it later?

The ability to record while streaming depends on the encoder you're using. If you're using OBS Studio, then it's pretty simple to record your stream while it's happening. Click here for some quick help how to record while streaming in OBS. Once your stream has ended, you can do whatever you like with the file of the recording. 

Quicket now also offers a Video on Demand option for you to convert your Quicket Hosted Streaming event to a video file once it's finished, or to simply upload your own video to your Quicket streaming page. Click here for more information about Quicket Video on Demand and the small fees associated with it.

Is there a delay while streaming?

Yes, though just how much delay there is depends on the service and plan you are using. For Quicket Hosted Streamingyou can expect about a 30-45 second delay between you and your attendees. If you choose to use a platform such as YouTube, you may be able to lower the latency, but this almost always comes with a trade off - your video quality is likely to suffer in order to have real-time engagement.

How do I enable Quicket streaming?

First you'll need to create your event on Quicket, then you can enable Streaming from your event dashboard. You'll find this option in the dashboard menu under Event Page >> Streaming. You'll need to choose which type of stream you'll be using (i.e. providing a link, using Quicket Hosted Streaming or uploading a video file, or any combination of these - you can create as many streams for your event as you need), and you'll need to provide a few details and decide which settings work best for your event. When you enable Streaming, by default your Streaming page will be gated. What this means is that whenever someone books a streaming ticket to your event, we'll automatically send them an access code for your Streaming page. 

Can I create multiple streams for my event?

Yes, you can create as many streams as you need! When you head to the Streaming page in your event dashboard, simply click 'Add Stream' to start setting them up. You can click this button and create a new stream for each stream in your event. This means you can have a variety of stream types, with one being a link from an external service (such as YouTube), one being an uploaded video file, and so on. For each stream, you can choose to 'un-gate' the stream (i.e. anyone with the link to that stream can view it) or select the ticket types that should have access to the stream (e.g. only those with that ticket type can view the stream). Once you've added your first stream, you'll see a table with each of your streams listed with options to edit, delete or preview that stream.  You'll also have some global settings that you can configure that will apply for all of your streams.

What is Quicket Hosted Streaming?

Quicket Hosted Streaming is a streaming platform, much like YouTube, but because it's on Quicket you can be assured that the content you stream stays between you and your ticket buyers. By using a streaming platform such as YouTube, you may run the risk of attendees copying the link or sharing the video with others who haven't booked tickets to your event. When streaming directly to Quicket, however, there is no external link that can be shared. The stream is only found on Quicket so only those with a ticket have access to the content of the stream.

Can I stream to an external platform but use Quicket ticketing?

Yes! When you click to 'Add stream' simply select the option 'Provide a link for streaming.' Your link can be from YouTube, Vimeo or any other content (video or otherwise) that you wish to share. If you're streaming a video, you can choose to provide the link for attendees to click and view, or you can embed the video directly onto your Streaming page.  Click here for more help and information about providing a link for your stream.

Unless you turn OFF 'Gate my streaming', only people with tickets selected for streaming will have access to your Quicket Streaming page. Please note, however, that ticket buyers may be able to share the link from the external platform you are using.

This is depends on the type of content you're sharing and the platform the content is hosted on. Keep in mind that if you turn 'Embed video' ON, and we're unable to successfully embed your video, a link to the video will be provided to your attendees on your Streaming page so they can still access the content.

Here are some common platforms / types of content and how you can handle sharing it on your Streaming page:

  1. YouTube / Vimeo: these are great for embedding the video, so go ahead and turn 'Embed video' ON. You should ensure, however, that you've entered the correct link for embedding / sharing. To find this for both services, click the 'Share' button, then click 'Embed.' Within the iframe code that appears, you should see src="https:// ...". Copy only the URL inside of the quotations (do not copy the quotation marks or the other content). That's it! Paste that URL into the field provided on your Streaming management page.
  2. Zoom: you should provide the link for the Zoom meeting, but turn 'Embed video' OFF. If the meeting is password protected, you can include the Zoom password in the field provided for 'Instructions.' When attendees land on your Streaming page, they'll be presented with your Zoom link to follow as well as the instructions and password you provide them. You can also include the Zoom password in your ticket buyers' ticket confirmation emails; just go to Checkout >> Ticket Settings in your event dashboard to add a personal message to each ticket buyer.
  3. Facebook: unfortunately we're unable to embed Facebook videos onto your Streaming page. You should provide the link to your Facebook video but turn 'Embed video' OFF, and attendees can click through to view your video directly on Facebook.
  4. PDF / blog post / shop link / any other content: you're not limited to just sharing videos on your Streaming page. It's called your Quicket Streaming page, but you can put a link to any content here that you wish to share. If you're not sharing a video that has a special link for embedding, however,  then you'll need to turn 'Embed video' OFF, and we'll be sure to display the link you provide to your attendees.
  5. Quicket Hosted Streaming: if you're using our streaming service, your video will automatically be embedded onto your Streaming page. If you have other content you'd like to share with your attendees during the stream, you can include it in your Description or send it to guests via email or SMS.
You can preview your Streaming page after you Save all of your streaming details to see how the page will look for your attendees.

Can I have multiple people in my stream, connecting in remotely?

It depends on your streaming service and encoder, but if you're using Quicket Hosted Streaming with OBS Studio, then yes! There are a couple ways you can set this up (which we go into more detail in this article here), but we suggest checking out OBS.NinjaIt's a fairly straightforward way to get remote cameras and screen share included in your stream. If you use this option, be sure to watch the short instructional video by the creator of OBS.Ninja.

What encoder settings are required to use Quicket Hosted Streaming?

Please see our article here for more information about which settings you need to configure in your encoder.

Is there a fee to use Quicket Hosted Streaming?

Yes. Please note the following fees in ZAR if you select the option to use Quicket Hosted Streaming:
  1. R100 / hour of content broadcast
  2. R2 / hour of content watched by a viewer (e.g. 10 people watching 10 minutes if 100 minutes of content watched)
  3. R5 / hour of video stored per month (if you choose to have your stream converted to Video on Demand)
Prices above are ex. VAT and are billed pro rata per minute. These fees will be deducted from your event payout within 3 working days of your event end date.

Can I preview my Quicket streaming page before going live?

Yes! In fact, we highly recommend it to make sure you're happy with the setup before your viewers start arriving. After you've added your stream (or your first stream, if you're creating multiple streams), you'll be able to start previewing your streaming page. Your streaming page is protected and can only be accessed with a code, but as the event organiser, you can generate a code to preview the page any time you need, right from your streaming management page. While ticket buyers' codes have limited uses, the code you generate can be used as many times as you need. Please note that you can only generate one code at a time, so if you delete a code or generate a new code, your previous code will become invalid. 

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