How to create an event

How to create an event

You've set up your Quicket account and are ready to open up bookings for your next event. Quicket is a self-managed platform, so you can start the event creation process at any time to get your tickets selling as soon as possible.

To start, go to our homepage, then click Organise Events in the navigation bar and select Create Event. If you're already logged into your Quicket account you can also click on your email address and select  Create Event  from the dropdown.

Step 1: Organiser Profile

If you've used Quicket for events before, you'll be able to select an Organiser Profile you've previously used or create a new profile. If you've never used Quicket, you can create your organiser profile. Your organiser profile allows visitors to your event page to know who is organising the event; you'll also have a page created that lists all of the current and past events listed under the same profile.

The only details required for your profile is a name (this could be an individual, organisation, brand, etc.) and an email address. The name is visible on your event page, but the email address is not visible and is only used for our support team to contact you if needed.



Step 2: Event Details

On the next page, you'll need to provide the name of your event, an event description, dates, venue and how your event will be listed. The event image is optional.

Event name: Give the event a short distinct name to make it easier for ticket buyers to find and share.

Event description: Try to provide as much detail as possible in your description so ticket buyers know what they are buying tickets for. An easy way to organise your event information is by adding Tabbed Content to the description from your dashboard after creating the event. Click here for help setting up Tabbed Content.

Age restriction: Let your event page visitors know if your event is Family friendly, No under 13s or No under 18s so they can make an informed decision when booking their tickets.

Event banner image: This will appear across the top of your event page. You can also add a theme colour to your event page by going to Design in your dashboard after creating your event. Don't worry if you don't have this image yet - you can add or update this later on.

Event listing image: This will be the thumbnail image that appears on Quicket's event listing pages if your event is Public, as well as social media if your event page is shared. For best quality, use a 800x800 image. You can further customise the design of your event page from your dashboard.

Dates: If you're organising a once-off event, just click on the fields under 'Event start date and time' and 'Event end date and time' to choose your event dates. If your event is a series, click 'Schedule a series of events.' Click here for help creating a series with multiple dates.

Venue: If you've used Quicket before and this event is at the same venue as a previous event you've organised, you can choose Use a previous venue . Otherwise, simply type in the name of the venue (or you can put 'To be announced' if you're unsure still). The venue is address is optional, but is suggested so visitors to your page can see a map of where the event will be.

if your event doesn't take place at a physical venue (e.g. you are streaming your event), simply click 'This event has no venue'.

Online content: If your event has an online component (e.g. if you're hosting a webinar or streaming a portion of your physical event), please slide this to ON. We will then give you some directions in your dashboard after creating your event to start setting up the online portion.

Event listing: You'll need to select whether your event is Public or Private. Public events are searchable by anyone on Quicket or search engines such as Google. Private events are only visible to people who are given the event link.

Event format: Let potential ticket buyers know how they can expect your event to run, e.g. if it's a concert, workshop, festival, market, etc.

Event category: Let potential ticket buyers know what your event is focused around, e.g. food & drink, music, health & wellness, etc. Some categories may have subcategories for you to further define what your event will focus on.



Step 3: Ticket types

And now it's time to create your ticket types! You can create as many ticket types as you need, but get started with your first one by selecting a Paid ticket, Free ticket, or whether you'll be collecting Donations.

(Does your event require guests to book a reserved seat? Click here for help setting up your seating plan.)

You'll need to provide the name of your ticket type, price (if a Paid ticket) and quantity available to sell. We've enabled some default settings for ticket types, but you can change these by clicking the cog icon under Options further customise each ticket type. Click here for more info on ticket types settings.

While you're able to choose settings for each individual ticket type by clicking the cog icon, the following settings are applicable to all of your ticket types:

Currency* : If you're selling tickets in a currency other than South African Rand, you'll need to use your own payment processor, which can be selected and added from your event dashboard . For some payment processors, we will invoice you for our fees after the event ends.

Event capacity: Because you set a quantity for each ticket type, an event capacity is not required, and sales will be capped at the quantity set for each individual ticket type. If you set an event capacity, sales will be capped at the number set for the capacity.

E.g. if you have 200 'Adult' tickets available and 200' Kids' tickets available but you set an event capacity at 150, only 150 tickets can be sold total.

Allow refunds* : If ON, ticket buyers will be able to cancel and refund their tickets up to 1 working day before the start of the event if they can no longer attend.

Absorb ticket service fee* : By default, the booking fee is charged to ticket buyers, but you can slide this to OFF to absorb this fee. If absorbed, the ticket booking fees will be deducted from your event payout, along with our 4.9% ex VAT commission, after your event ends. Ticket booking fees are R5 per ticket.

Bank account*: If you've added a Paid ticket type with the currency ZAR, then we'll need your banking details in order to pay out the funds owed to you after the event ends. If you've organised events with Quicket before, you may have a default bank account selected already, which you'll see here, with the option to change or add a new bank account. Note that it is not required to add or select a bank account during event creation, but you will need to add a bank account in order to be paid out later on.

Click here for more info on getting paid after your event.

* These will only appear if you're creating any paid ticket types or are collecting donations.



Step 4: Dashboard

You can continue adding and editing any details and settings you'd like from your dashboard after you finish creating the event. When you're ready, click Go Live or Submit for Approval from your dashboard page. 

Remember that even after your event is live, you can edit most details and settings throughout the span of your event. Get in touch with us on organisers@quicket.co.za if you need help with anything in your event dashboard.



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