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            How to create a seating plan for your event

            You have an event that requires guests to reserve a seat at your venue in order to book. You can create a seating plan for your event at step 3 where you'll also create your ticket types. Click here if you need help with the general set up of your event. 

            Don't hesitate to contact us if you need help setting up your event or seating plan. You can email us on or call us on 021 424 9308 during business hours.

            To start setting up your seating plan, simply click the toggle 'Reserved seating' to ON.

            Next, click Add seating chart.
            Choose whether you'll be creating your seating chart with sections, or without sections. We recommend only choosing 'Without sections' if your event has a capacity less than 1,000 people. Note that you will not be able to add sections if you choose 'WIthout sections' and decide that you need them later on.

            If you have a digital layout of the seating chart you're creating, you can make this even simpler by uploading an image of the seating chart and tracing on top of it once in the editor.

            It's best to go ahead and name the chart before you start designing, so you can easily distinguish between your seating charts if you make more in future. Just click 'Untitled chart' to rename.

            To start designing your seating plan, select one of the options at the left of the editor. You can create rows, tables, booths, general admission areas, or use the shapes function to create a stage or balcony, etc.

            Once you've finished drawing the seating plan, you'll need to label and categorise the chart.

            Labels: these are what the ticket buyers will see on their tickets and how they will know which seats they want to reserve on the event page, e.g. G7. Once a seat is selected, it will become greyed out on the event page and no one else will be able to select that seat. Note that any duplicated labels will become highlighted in red to catch your attention; duplicated labels may cause confusion to your ticket buyers, so please try to avoid this.

            Categories: this is how you link ticket types to your seating plan. E.g., categories may be VIP, General seating, Wheelchair seating, etc. Without categories, your ticket types won't appear on your event page! Categories can have multiple ticket types available, for instance a VIP category can have both an Adult ticket type and a Kids ticket type. You'll create your ticket types and link them to categories after you've finished designing your seating plan.

            Texts: providing text on the seating plan can help give the ticket buyers a better idea of how the venue is laid out. For instance, if you've created a stage at the top of your plan, use the Text function to label it Stage so ticket buyers know it's not a General Standing box.

            Background: if you want a background image behind your seating plan, you can upload one via an image URL. This is handy if your plan is a calendar booking system; simply upload the calendar here and fill in the booking time slots on the relevant days.

            Once you've finished designing your seating plan, click the X icon next to the name of your chart, and you can create your ticket types.

            Don't forget to select which categories each ticket type will be available under! You'll find this by clicking the settings cog icon next to each ticket type you create.

            Click here if you need additional help setting up ticket types. 

            After you've set up your seating plan and ticket types, click Finish and you'll be taken to your event dashboard where you can make any additional changes you may need to your event, then submit for approval. 

            To view your seating plan from your event dashboard, simply go to Checkout then Ticket types.

            Don't hesitate to contact us if you need help setting up your event or seating plan. You can email us on or call us on 021 424 9308 during business hours.

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