Setting your event capacity and ticket quantities
It's important to make sure you don't oversell your event, and we have a couple ways to ensure that doesn't happen. While creating your event (and throughout the span of your event), you have the opportunity to set a maximum quantity available for each ticket type, plus the ability to set a total event capacity.
Event capacity and ticket quantity - what's the difference?
Ticket quantities are required to set for each ticket type while creating your event. These are by no means set in stone, though, and can be updated any time. Event capacity can also be updated any time, but is not required to create your event. If no event capacity is set, your ticket sales will stop at the quantity set for each ticket type.
Example 1:
You have two ticket types - 'Adults' with a quantity of 100 and 'Kids' with a quantity of 50. You have not set an event capacity, so you're able to sell 150 tickets to your event.
Example 2:
You have two ticket types - 'Adults' with a quantity of 100 and 'Kids' with a quantity of 50. Your event capacity is set to 100, so you are only able to sell 100 total tickets to the event, whether it's 50 Adult tickets and 50 Kids tickets, all 100 tickets are Adult, or any other combination that adds up to 100.
How to set your ticket quantities
Slide the Limit Event Capacity toggle to ON. Then enter your event capacity.
How to set your ticket quantities
You'll be able to create your ticket types and set the quantities during the last step in
event creation, but you can also always head to your event dashboard to make changes or add new ticket types. From your event dashboard menu, select Manage Checkout then Ticket Types.
Under the 'Quantity' column, enter the total number of tickets that are able to sold for that ticket type.
Make sure you click Save Tickets when you're finished.
How to set your event capacity
You'll be able to create your ticket types and set the quantities during the last step in event creation, but you can also always head to your event dashboard to make changes or add new ticket types. From your event dashboard menu, select Manage Checkout then Ticket Types.Make sure you click Save Tickets when you're finished.
Seating plans and event capacity
When you create a seating plan you won't be able to set an event capacity for your whole event. Rather, amount of tickets you set for the seats and different sections of your event will act as the capacity (like in Example 1 above).Related Articles
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