Ordering tickets
How to buy tickets for events using Flutterwave
Events in Kenya, Uganda and Zambia may use Flutterwave to process payments by card or mobile money. In this article we'll explain how to select your tickets, what to expect on the checkout page and how to make payment by card or mobile money. Choose ...
What is 3D Secure?
3D Secure provides an extra step during the online payment process to ensure that only you, the cardholder, uses your card. Also known as Verified by Visa, MasterCard SecureCode or Amex Safekey, it allows you to enter your previously selected ...
How to create a team registration
Some event organisers may include or require the option to register as teams before booking tickets for the event. By creating a team you become the team owner and can invite new members, email existing team members and more. If the organiser has ...
What is the charge from Quicket on my bank statement?
Did you buy tickets, merchandise or make a donation online recently? If so, that purchase may have been facilitated by Quicket. We're an online ticketing company based in Cape Town, though some event organisers also use our service to collect ...
How to buy a ticket using SnapScan
SnapScan is an app you can download on your smart phone to make payment by scanning a code. You can find out more about SnapScan here. Choose your tickets On the event page, click the TICKETS button and you'll see all of the ticket type options, the ...
I can't find my ticket in my Gmail account
Help us to help you! Gmail delivers messages to tabbed inboxes based on complex and changing algorithms that consider subscriber engagement, content, and sender information. Marketing and Online Retail emails often have a higher chance of being ...
How to buy a ticket using Mobile Money
Please note that this payment option is currently only available for events in Uganda. Choose your tickets Under the section Choose Your Tickets on the event page you'll see all of the ticket type options, the sales start or end date of each ticket ...
Why did my card payment fail?
Below we explain some reasons why your card payment might fail on Quicket. Keep in mind that these are the reasons a card might fail if you're buying tickets to an event using Quicket's payment gateway Peach Payments. If you're buying tickets to an ...
Why does the event page say 'sold out' or 'booked out'?
Sold out tickets You'll find all of the tickets that are available when you click the TICKETS button on the event page. If there are no ' - ' or ' + ' buttons and it says as Sold out next to the ticket type, there are no more tickets available for ...
How to apply a discount or access code
If you were given an access code or discount code to use to purchase tickets, just start by going to the event page on Quicket where you'll need to apply your code. You can find all publicly listed events by using the search bar on our homepage, or ...
How do I find my proof of payment?
You won't normally need to send us your proof of payment when paying by SID Instant EFT, but if our team requests your proof of payment before confirming your booking, here are some instructions we hope you find helpful. Click here for more help ...
How to buy a ticket using Instant EFT
No credit card? No problem! SID Instant EFT allows you to pay Quicket for your tickets directly from your bank account via your existing internet banking facility. Choose your tickets On the event page, click the TICKETS button and you'll see all of ...
How to buy a ticket with a card
Please note that if your card has been issued by a South African bank, it must be enrolled in 3D Secure to make a purchase on Quicket. Please contact your bank if you’re unsure of your card’s 3D Secure enrollment status. You can find more information ...