Can't find your ticket in your mailbox? We know where it might be hiding, but we'll need your help to prevent this from happening again.
Gmail delivers messages to tabbed inboxes based on complex and changing algorithms that consider subscriber engagement, content, and sender information. Marketing and Online Retail emails often have a higher chance of being delivered to the Promotions tab.
Unfortunately, Quicket has no control over the placement of emails in Gmail, and there is no proven way to "beat" Gmail's algorithms and deliver your tickets directly to the top on your inbox. Only you, as the Gmail user, can move your emails from the Promotions tab to the Primary tab.
1. Login to your Gmail and go to your Promotions tab. If you don't immediately see your ticket email, use the search bar in Gmail to search for 'Quicket' or the name of the event you're attending.
2. Now, if you want to stop Gmail putting important emails in the wrong tab simply drag and drop the email from the Promotions tab into your Primary inbox. You may be presented with a question phrased, "The conversation has been moved to Primary. Do this for future messages from
supprt@quicket.co.za?" Click
Yes to forward all our mails to your Primary inbox.
That's it! From now on any and all communication we send you will go straight to the top of your inbox! Remember you can do this for any important messages that gmail keeps putting in your promotions tab.
Related Articles
Where can I find my tickets?
You've ordered tickets, but you're unable to find them or accidentally deleted your ticket confirmation email. Don't worry - we've stored your ticket in a couple places, so you never need to worry that it's lost. Check your email account Your tickets ...
How to resend tickets to your event guests
If you have a guest who lost their original ticket email or can't get into their Quicket account to download their ticket, you can resend it to their email right from your event dashboard. Start by logging into your Quicket account, and go to ...
How to add, edit and delete ticket types
To complete the event creation form, you need to create at least one ticket type, but you can add more ticket types, edit your current ticket types or delete ticket types from your event dashboard at any time after your event is created. Start by ...
What are ticket categories and how can you use them?
If you’ve ever found yourself scrambling at the gate or confused by your check-in numbers, ticket categories can help bring order to the chaos. Ticket categories are a great way to organise and manage your tickets behind the scenes, helping you and ...
How to change your ticket details
As long as the event organiser has allowed ticket edits for the event you're attending, you can make changes to your ticket details right from your Quicket account. Please note this option should not be used if you're giving away your tickets. The ...