I can't find my ticket in my Gmail account

Help us to help you!

Gmail delivers messages to tabbed inboxes based on complex and changing algorithms that consider subscriber engagement, content, and sender information. Marketing and Online Retail emails often have a higher chance of being delivered to the Promotions tab.

Unfortunately, Quicket has no control over the placement of emails in Gmail, and there is no proven way to "beat" Gmail's algorithms and deliver your tickets directly to the top on your inbox. Only you, as the Gmail user, can move your emails from the Promotions tab to the Primary tab.

1. Firstly log into your Gmail and go to your PROMOTIONS tab. If you don't immediately see your ticket email, use the search bar in Gmail to search for 'Quicket' or the name of the event you're attending.

2.) Now, if you want to stop Gmail putting important emails in the wrong tab simply drag and drop the email from PROMOTIONS into your PRIMARY INBOX

3.) Notice this message afterwards. Do this for future messages from support@quicket.co.za? SAY YES!

That's it! From now on any and all communication we send you will go straight to the top of your inbox! Remember you can do this for any important messages that gmail keeps putting in your promotions tab.

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