I can't find my ticket in my Gmail account
Can't find your ticket in your mailbox? We know where it might be hiding, but we'll need your help to prevent this from happening again.
Gmail delivers messages to tabbed inboxes based on complex and changing algorithms that consider subscriber engagement, content, and sender information. Marketing and Online Retail emails often have a higher chance of being delivered to the Promotions tab.
Unfortunately, Quicket has no control over the placement of emails in Gmail, and there is no proven way to "beat" Gmail's algorithms and deliver your tickets directly to the top on your inbox. Only you, as the Gmail user, can move your emails from the Promotions tab to the Primary tab.
How to find your tickets in your email account
Quicket will send you an email containing your tickets. The ticket barcodes will appear in the body of the email, as well as a PDF document attached to the email. Your tickets will be sent to the email address that you provided under the Buyer Information section on the checkout page. To find your tickets in your email, you can:
Search your mailbox
Open your email inbox and search for "Quicket" in the search bar. The Quicket email should then be listed in the results.
Check your mailbox tabs
If the Quicket email containing your tickets has not landed in your main mailbox, it may have been directed to another tab. Check your Spam, Promotions or Purchases folders if the email is not in your main inbox.
Here's where the Promotions or Purchases tabs may be on your mobile email app:
Contact support
If you haven’t received your email after a few minutes and suspect it could be a firewall issue, get in touch with us and we can help you access your Quicket account and track down your tickets.
If you suspect you may have entered the incorrect email address at checkout or can't remember what email address you used, send us an email on support@quicket.co.za and our Support Team can investigate for you.
How to prevent this from happening again
If you want to stop Gmail putting important emails in the wrong tab simply drag and drop the email from the Promotions tab into your Primary inbox. You may be presented with a question phrased, "The conversation has been moved to Primary. Do this for future messages from support@quicket.co.za?" Click Yes to forward all our mails to your Primary inbox.
That's it! From now on any and all communication we send you will go straight to the top of your inbox! Remember you can do this for any important messages that Gmail keeps putting in your Promotions tab.
Troubleshooting
I still can't find my tickets in my email.
You may have a strict firewall. Log in to your Quicket account instead.
I can't find my order under My Tickets
If your tickets aren't appearing, ensure you are logged in with the exact same email address used to buy the tickets.
If you have followed these steps and are still having trouble, please contact our Support Team for further assistance. Please email us at support@quicket.co.za or call us at +27 21 424 9308..