I can't find my ticket in my Gmail account

I can't find my ticket in my Gmail account

Help us to help you!

Gmail delivers messages to tabbed inboxes based on complex and changing algorithms that consider subscriber engagement, content, and sender information. Marketing and Online Retail emails often have a higher chance of being delivered to the Promotions tab.

Unfortunately, Quicket has no control over the placement of emails in Gmail, and there is no proven way to "beat" Gmail's algorithms and deliver your tickets directly to the top on your inbox. Only you, as the Gmail user, can move your emails from the Promotions tab to the Primary tab.

1. Firstly log into your Gmail and go to your PROMOTIONS tab. If you don't immediately see your ticket email, use the search bar in Gmail to search for 'Quicket' or the name of the event you're attending.

2.) Now, if you want to stop Gmail putting important emails in the wrong tab simply drag and drop the email from PROMOTIONS into your PRIMARY INBOX

3.) Notice this message afterwards. Do this for future messages from support@quicket.co.za? SAY YES!

That's it! From now on any and all communication we send you will go straight to the top of your inbox! Remember you can do this for any important messages that gmail keeps putting in your promotions tab.

    • Related Articles

    • Where can I find my tickets?

      You've ordered tickets, but you're unable to find them or accidentally deleted your ticket confirmation email. Don't worry - we've stored your ticket in a couple places, so you never need to worry that it's lost. Check your email account Your tickets ...
    • How to resend tickets to your event guests

      If you have a guest who lost their original ticket email or can't get into their Quicket account to download their ticket, you can resend it to their email right from your event dashboard. Start by logging into your Quicket account, and go to ...
    • How to add, edit and delete ticket types

      To complete the event creation form, you need to create at least one ticket type, but you can add more ticket types, edit your current ticket types or delete ticket types from your event dashboard at any time after your event is created. Start by ...
    • I'm selling my ticket to a specific buyer -- can we use STEP?

      The Secure Ticket Exchange Programme (STEP) works as a queue that matches tickets from sellers who no longer need them to buyers who weren't able to secure tickets before they sold out. Because it matches tickets based on your place in the queue ...
    • How to change your ticket details

      As long as the event organiser has allowed ticket edits for the event you're attending, you can make changes to your ticket details right from your Quicket account. Please note this option should not be used if you're giving away your tickets. The ...