Can't find your ticket in your mailbox? We know where it might be hiding, but we'll need your help to prevent this from happening again.
Gmail delivers messages to tabbed inboxes based on complex and changing algorithms that consider subscriber engagement, content, and sender information. Marketing and Online Retail emails often have a higher chance of being delivered to the Promotions tab.
Unfortunately, Quicket has no control over the placement of emails in Gmail, and there is no proven way to "beat" Gmail's algorithms and deliver your tickets directly to the top on your inbox. Only you, as the Gmail user, can move your emails from the Promotions tab to the Primary tab.
1. Login to your Gmail and go to your Promotions tab. If you don't immediately see your ticket email, use the search bar in Gmail to search for 'Quicket' or the name of the event you're attending.
2. Now, if you want to stop Gmail putting important emails in the wrong tab simply drag and drop the email from the Promotions tab into your Primary inbox. You may be presented with a question phrased, "The conversation has been moved to Primary. Do this for future messages from
supprt@quicket.co.za?" Click
Yes to forward all our mails to your Primary inbox.
That's it! From now on any and all communication we send you will go straight to the top of your inbox! Remember you can do this for any important messages that gmail keeps putting in your promotions tab.
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