What is the charge from Quicket on my bank statement?
Did you buy tickets, merchandise or make a donation online recently? If so, that purchase may have been facilitated by Quicket. We're an online ticketing company based in Cape Town, though some event organisers also use our service to collect donations and sell merchandise.
While most orders are made through our website, quicket.co.za, you may have also placed an order directly through the event organiser's website if they are using a ticket widget. If you bought tickets on the day of an event at the door, it is also possible the event organiser was using a Quicket card machine which would show a 'Quicket' charge on your statement.
If you made the purchase online, whether through the Quicket website or the event organiser's website, you should have received an email with your tickets / order confirmation, though there's a chance it could have landed in another folder of your email account such as Promotions. If you don't see any emails from Quicket in your inbox, please try using the search bar in your email account to search for emails from Quicket.
If none of the above sounds familiar, we'd be happy to investigate and find the purchase for you. You can get in touch with our support team on firstname.lastname@example.org with the following information:
1. The amount charged on your bank statement
2. The date of the transaction
3. The name on your card
Why did my card payment fail?
Below we explain some reasons why your card payment might fail on Quicket. Keep in mind that these are the reasons a card might fail if you're buying tickets to an event using Quicket's payment gateway Peach Payments. If you're buying tickets to an ...
I can't find my ticket in my Quicket account
If you ordered tickets or had a ticket transferred to you but cannot find the tickets in your Quicket account or you see the message 'You are not authorised to view this,' there are few things you can check to get you on the right track to access ...
How to buy a ticket with a card
Please note that if your card has been issued by a South African bank, it must be enrolled in 3D Secure to make a purchase on Quicket. Please contact your bank if you’re unsure of your card’s 3D Secure enrollment status. You can find more information ...
The bank account I bought my ticket with is closed -- how will I be refunded?
If you paid by credit, cheque or debit card and only the card you paid with was cancelled or has expired, don't worry! As long as the bank account your card was linked to is still active, your refund will still be successful. If, however, the bank ...
How does the Quicket fee structure work?
First and foremost, if your event has FREE entry only, you will not incur any commission fees at all. No set-up fees, no contracts and no commitments needed. We only charge you if and when we need to handle a payment on your behalf. Quicket ...