How do I find my proof of payment?

How do I find my proof of payment?

You won't normally need to send us your proof of payment when paying by SID Instant EFT, but if our team requests your proof of payment before confirming your booking, here are some instructions we hope you find helpful. Click here for more help paying by Instant EFT.


Please note that the instructions below are meant as a courtesy provided by Quicket and we cannot guarantee they are 100% accurate. For the most accurate guide in getting your proof of payment, please contact your bank.

_________________________

ABSA

   1.  Log into internet banking
   2.  Using the main menu,
  • If you added Quicket as a beneficiary, go to PaymentsView beneficiariesMain, or
  • If you made a once off payment to Quicket, go to PaymentsView once-off
   3.  Select 'Quicket' from the drop down menu and click View
   4.  Select the payment you want proof of payment for by clicking the check box next to it and click Resend
   5.  On the next page, enter details as follows:
        Resend Notice of this Payment(s) to beneficiary? = Check this option
        Send it to = Email
        E-mail Address = payments@quicket.co.za
        Recipient name = Quicket
   6.  Click Next
   7.  Ensure the details displayed are correct and click Resend

Or you can contact ABSA support for further assistance: 0860 008 600
_________________________

Capitec

1. Log into internet banking.
2. Go to Payments menu.
3. Go to Payment History.
4. Select date range.
5. View payment search results.
6. Select payment to Quicket.
7. Select I want to: Resend payment notification.
8. Be sure proof of payment is sent to payments@quicket.co.za

Or you can contact Capitec support for further assistance: 0860 102 043

Capitec Support
_________________________

FNB

1. Log into internet banking.
2. Click Pay from the horizontal menu at the top of the page.
3. Click History (under Pay Recipient).
4. Locate the payment to Quicket and click Send.
5. For Method, choose Email Address and enter payments@quicket.co.za
6. Click Send at the bottom.

    OR

After locating the payment to Quicket in your Payment History, click Download and attach the downloaded PDF in an email to payments@quicket.co.za.

You can contact FNB support for further assistance: 087 575 9404
FNB Support
_________________________

Nedbank

1. Log into internet banking
2. Using the main menu, navigate to PaymentsBeneficiary Payment History
3. Select appropriate values from Beneficiary list and Beneficiary to display payments to Quicket
4. Recent payments to Quicket will be displayed which you can either:
  • Print and email to us as an attachment to payments@quicket.co.za
  • Email to us directly from within internet banking to payments@quicket.co.za

Or you can contact Nedbank support for further assistance: 0860 555 111
Nedbank Support
_________________________
 

Standard Bank

1. Log into internet banking
2. From the menu at the top, click on the Payments tab
3. Click Transaction history
4. Select your search method (date range, amount, beneficiary, etc) and click View
5. Find the payment to Quicket and either:
  • Click the beneficiary name (Quicket) under the Beneficiary name & reference column
  • A new window will open showing your proof of payment
  • Send this to us by printing it to PDF and emailing it to payments@quicket.co.za

    OR

  • Click the View button under the Payment Confirmation column
  • On the next page, enter details as follows:
     - Send payment confirmation = Select this
     - Payment confirmation method = E-mail
     - Recipient Name = Quicket
     - Recipient Address = payments@quicket.co.za
  • Click Send payment confirmation to send payment confirmation to us via email

Or you can contact Standard Bank support for further assistance: 0860 123 000
Standard Bank Support

    • Related Articles

    • How to buy a ticket using Instant EFT

      No credit card? No problem! SID Instant EFT allows you to pay Quicket for your tickets directly from your bank account via your existing internet banking facility. Choose your tickets On the event page, click the TICKETS button and you'll see all of ...
    • Managing your guests' payment options at checkout

      If you're using Quicket's payment facilities, we will pay out your event funds, less our commission and any fees you may have accumulated, within 3 working days after your event ends. If you know you'll need to access your funds before your event ...
    • Why did my card payment fail?

      Below we explain some reasons why your card payment might fail on Quicket. Keep in mind that these are the reasons a card might fail if you're buying tickets to an event using Quicket's payment gateway Peach Payments. If you're buying tickets to an ...
    • I can't find my ticket in my Quicket account

      If you ordered tickets or had a ticket transferred to you but cannot find the tickets in your Quicket account or you see the message 'You are not authorised to view this,' there are few things you can check to get you on the right track to access ...
    • Getting paid for your ticket sales

      There are several ways you can add your banking details for your event payout. If you used Quicket's payment facilities and not your own merchant account, we will pay out the funds from your event - less our commission and any fees you may have ...