Ticket management
How to resell your ticket publicly or privately
Event organisers have the option to allow tickets to their event to be listed for public or private resale. If you are no longer able to use your ticket and would like to sell it to someone else, simply check in your Quicket account to see if this is ...
How do I access an online event stream?
If you booked tickets to an event that uses Quicket's streaming platform, all you need is your unique 5-digit code to access the stream. There are several places you can find this if your booking was successful. You'll know that an event is using ...
How to reset your password
You need to login to your Quicket account but forgot your password. It happens! Follow the steps below and we'll get you back in your account in no time. Start by going to our homepage and in the top right corner click Login. On the Login page, ...
Ticket transfers vs edits & when to use each
Ticket transfers This should be used if you ordered a ticket for someone else and that ticket is now in your Quicket account. We highly, highly recommend transferring the ticket to the person you purchased for because, while you are responsible for ...
How to view and update your invoice for a ticket purchase
If you ordered tickets and chose to pay by EFT, you'll be sent an email with an invoice and our banking details. If you need to edit any details on your invoice or if you chose to pay by card or SID Instant EFT, you can find your invoice in your ...
How to transfer tickets to someone else
The most secure way to give a ticket to someone else is to transfer the ticket from your Quicket account. This will remove the ticket from your account and put it into the recipient's Quicket account with a new barcode (if the recipient does not have ...
How to change your ticket details
As long as the event organiser has allowed ticket edits for the event you're attending, you can make changes to your ticket details right from your Quicket account. Please note this option should not be used if you're giving away your tickets. The ...
Can I cancel or refund my booking?
Please note that refunds are not guaranteed for every event and are at the discretion of the event organiser. For more information on our refund policy, see our terms and conditions. If refunds are allowed by the organiser, and in the case of ...
Where can I find my tickets?
You've ordered tickets, but you're unable to find them or accidentally deleted your ticket confirmation email. Don't worry - we've stored your ticket in a couple places, so you never need to worry that it's lost. Check your email account Your tickets ...