How to transfer tickets to someone else
The most secure way to give a ticket to someone else is to transfer the ticket from your Quicket account. This will remove the ticket from your account and put it into the recipient's Quicket account with a new barcode (if the recipient does not have a Quicket account we will create one for them).
Please note that not all events will allow ticket transfers; this is at the discretion of the event organiser.
Start off by logging in to your Quicket account with the email address you used to make the booking (click here if you need help with your password), and go to My Tickets. Under Options, choose Transfer tickets. If you do not see Transfer tickets available, then you will not be able to transfer your tickets. Click here to see more info about editing the details of your tickets.Enter the email address of the person you’d like to send the ticket to, select the ticket you'd like to transfer and confirm that you understand the process. Please note that transferring a ticket will remove the ticket from your Quicket account, change the barcode and send the ticket to the recipient you entered. This process is irreversible. Please triple check that you have entered the correct email address for the recipient.Click Transfer, and confirm once more that you would like to transfer your tickets.
The recipient will be notified by email that tickets were transferred to them, and they will be able to log into their Quicket account to edit their ticket details. If they didn't already have a Quicket account, one will be created for them when the transfer is complete.
Ticket transfers vs edits & when to use each
Ticket transfers This should be used if you ordered a ticket for someone else and that ticket is now in your Quicket account. We highly, highly recommend transferring the ticket to the person you purchased for because, while you are responsible for ...
Can I edit my ticket details more than once?
The short answer is no. Ticket edits for AfrikaBurn are only meant to be used in a case such as you made a typo in your details at checkout and now need a quick fix. Ticket edits are not meant to be used if you are giving a ticket to someone else and ...
How to resend tickets to your event guests
If you have a guest who lost their original ticket email or can't get into their Quicket account to download their ticket, you can resend it to their email right from your event dashboard. Start by logging into your Quicket account, and go to ...
I'm selling my ticket to a specific buyer -- can we use STEP?
The Secure Ticket Exchange Programme (STEP) works as a queue that matches tickets from sellers who no longer need them to buyers who weren't able to secure tickets before they sold out. Because it matches tickets based on your place in the queue ...
How to add, edit and delete ticket types
To complete the event creation form, you need to create at least one ticket type, but you can add more ticket types, edit your current ticket types or delete ticket types from your event dashboard at any time after your event is created. Start by ...