Can I cancel or refund my booking?
Please note that refunds are not guaranteed for every event and are at the discretion of the event organiser. For more information on our refund policy, see our terms and conditions
If refunds are allowed by the organiser, and in the case of cancelled or postponed events, please note that the Quicket booking fee is always non-refundable, and our commission will be deducted from the face value of the tickets being refunded.
If the event organiser does not permit refunds but you purchased Refund Protect with your booking, you can find more information about whether you can claim a refund through the Refund Protect website.
If you're unsure whether you purchased Refund Protect coverage, you can check the invoice from your Quicket booking. Click here for help finding your invoice
Cancel tickets from your Quicket account
If the organiser for the event has permitted refunds, you can cancel your order right from your Quicket account. Just log into your Quicket account with the email address that was used to make the booking, and go to My Tickets. (Need help with your password? Click here.) Find the purchase you'd like to cancel, and by Options click Request refund.
If this option is not showing, this likely means the organiser has not permitted refunds, or the event is less than 1 day away and we cannot issue a refund as per our terms and conditions.
Select which tickets in the order you'd like to cancel, then click Refund Tickets. Depending on the payment method you used for the order, you may be required to provide your banking details to process your refund via bank transfer. If you paid by card, you will be refunded back to the same account from which payment was made.
Please note that the Quicket booking fee is always non-refundable, and our commission will be deducted from the face value of the tickets being refunded.
If you had a free booking and did not make any payment for your order, you will not be charged any fees, and your tickets will simply be cancelled.
Event cancellations or postponements
Sometimes an organiser may need to cancel or postpone an event for reasons out of their control. If this happens, all ticket buyers will be notified via email that the event has been cancelled with information regarding refunds. Please see our terms and conditions for more details.
How do I cancel or refund a guest's ticket for my event?
If one of your guests needs to cancel their tickets and are unable to action the refund from their Quicket account, you can cancel them right from your Orders List. Please note the following: 1. You, as the organiser, can still cancel and refund ...
How to cancel or postpone your event
Unfortunately events sometimes need to be cancelled or postponed for reasons out of your control. We know this can be stressful, so we've tried to make it as easy as possible to communicate the event change with your guests with the click of a button ...
Getting paid for your ticket sales
There are several ways you can add your banking details for your event payout. If you used Quicket's payment facilities and not your own merchant account, we will pay out the funds from your event - less our commission and any fees you may have ...
Refunds for cancelled or postponed events
Refunds (due to event cancellation, postponement or restriction) Quicket provides a facility for organisers to postpone or cancel their events on the Quicket platform. When doing so, an email is sent to all ticket holders informing them of such ...
Using your Orders List
Use your Orders List to see all of the paid and unpaid bookings and take action, such a resending or cancelling tickets, to help your ticket buyers and manage your guest list. Start by logging into your Quicket account and go to My Events then Manage ...