Can I cancel or refund my booking?

Please note that refunds are not guaranteed for every event and are at the discretion of the event organiser. For more information on our refund policy, see our terms and conditions.

If refunds are allowed by the organiser, and in the case of cancelled or postponed events, please note that the Quicket booking fee is always non-refundable, and our commission will be deducted from the face value of the tickets being refunded.

If the event organiser does not permit refunds but you purchased Refund Protect with your booking, you can find more information about whether you can claim a refund through the Refund Protect website. If you're unsure whether you purchased Refund Protect coverage, you can check the invoice from your Quicket booking. Click here for help finding your invoice.

Cancel tickets from your Quicket account

If the organiser for the event has permitted refunds, you can cancel your order right from your Quicket account. Just log into your Quicket account with the email address that was used to make the booking, and go to My Tickets. (Need help with your password? Click here.)

Find the purchase you'd like to cancel, and by Options click Request refund.

If this option is not showing, this likely means the organiser has not permitted refunds, or the event is less than 1 day away and we cannot issue a refund as per our terms and conditions.

Select which tickets in the order you'd like to cancel, then click Refund Tickets. Depending on the payment method you used for the order, you may be required to provide your banking details to process your refund via bank transfer. If you paid by card, you will be refunded back to the same account from which payment was made.

Please note that the Quicket booking fee is always non-refundable, and our commission will be deducted from the face value of the tickets being refunded.

If you had a free booking and did not make any payment for your order, you will not be charged any fees, and your tickets will simply be cancelled.

Event cancellations or postponements

Sometimes an organiser may need to cancel or postpone an event for reasons out of their control. If this happens, all ticket buyers will be notified via email that the event has been cancelled with information regarding refunds. Please see our terms and conditions for more details.

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