Payment problems
I was charged but didn't receive tickets
I was charged but didn't receive tickets If money was deducted but you haven't received your Quicket tickets, don't make another payment immediately. First check whether your booking was successfully created. 1. Check your email Search for an email ...
Why do I see a Quicket charge on my bank statement?
Why do I see a Quicket charge on my bank statement? If you bought tickets through Quicket, the transaction may appear with a Quicket-related description on your bank or card statement. Check your recent bookings Log in to Quicket and go to: My ...
What is 3D Secure?
What is 3D Secure? 3D Secure is an additional security step used by banks to verify some online card payments. It helps your bank confirm that the person making the payment is authorised to use the card. What happens during checkout? When you pay by ...
Find my proof of payment
Find my proof of payment If you've paid for your Quicket tickets using Instant EFT and need to provide proof of payment, you can usually download it directly from your bank's online banking platform or mobile app. Proof of payment helps Quicket's ...
My EFT payment hasn't been confirmed
My EFT payment hasn't been confirmed If you've completed an EFT payment but haven't received your tickets, the payment may still be awaiting confirmation. First, check your payment Confirm through your banking app or online banking that the payment ...
My card payment failed
My card payment failed A card payment can fail for several reasons. If your payment isn't successful, your tickets won't be confirmed until a successful payment is completed. Check the error message The message shown during payment may help explain ...