Why do I see a Quicket charge on my bank statement?
If you bought tickets through Quicket, the transaction may appear with a Quicket-related description on your bank or card statement.
Check your recent bookings
Log in to Quicket and go to:
My Tickets
Compare your bookings with:
- The transaction date
- The amount charged
- The event you booked
Also check your email for Quicket booking confirmations.
Someone else may have used your card
Think about whether you paid for tickets for:
- A friend
- A family member
- A colleague
- A group booking
The booking may be under another attendee's name while the payment appears on your card.
I don't recognise the transaction
1
Check your Quicket account.
2
Search your email for Quicket booking confirmations.
3
Ask anyone authorised to use the card whether they made a booking.
4
Contact Quicket Support if you still can't identify the transaction.
Provide the transaction date and amount so the payment can be investigated.
Think the card was used without permission?
Contact your bank or card provider as soon as possible if you believe your card details have been used without your authorisation.
Your bank can advise you on securing the card and disputing an unauthorised transaction.
What’s next?
Check your payment details, troubleshoot a charge without tickets or find a booking linked to your account.