Find lost or missing tickets
If you can't find your Quicket tickets, don't worry — there are a few places you can check.
Check your email
After a successful booking, Quicket sends your booking information to the email address used during checkout.
Search your inbox for emails from Quicket and check:
- Inbox
- Spam
- Junk
- Promotions
- Other filtered folders
Check your Quicket account
Your booking is also linked to your Quicket account.
1
Log in to Quicket using the email address you used when booking.
3
Find the relevant event.
From here, you can view and manage your booking.
My booking is there, but I can't download my tickets
The organiser may have enabled Ticket Delivery Delay.
This means your booking is confirmed, but the scannable tickets will only be released closer to the event.
Your booking page will show the date and time your tickets are due to be released.
The Download Tickets button will remain unavailable until then.
I used a different email address
Make sure you're logged in using the same email address you entered during checkout.
If you have more than one email address, check whether the booking confirmation was sent to another account.
Still can't find your tickets?
If your booking doesn't appear in your account and you can't find your confirmation email, contact Quicket Support.
Have the following information ready where possible:
- Event name
- Name used for the booking
- Email address used
- Booking reference
- Payment information
What’s next?
Learn why your tickets may not be downloadable yet, access them from your account or resend them to your email.