Ticket delivery delay
Some event organisers choose to release tickets closer to the event date.
This helps prevent tickets from being copied, shared or resold long before the event.
Your booking is still confirmed
When you complete your purchase, your booking is confirmed immediately.
You'll receive a booking confirmation email as proof of your booking.
If you opted in to WhatsApp, you'll also receive your booking confirmation there.
Your order will appear in your Quicket account straight away.
When will I receive my tickets?
Your confirmation email and booking page show the exact date and time your tickets will be released.
The release time is shown in the event's local time.
Example
06 Aug 2026 @ 18:00 (SAST)
You don't need to do anything
When the release time arrives, your tickets are automatically:
- Emailed to you
- Made available under My Tickets
- Sent through WhatsApp if you selected WhatsApp delivery
You don't need to request them or return to Quicket to release them.
Can I download my tickets before then?
No. The Download Tickets button on your booking page will be unavailable until the release time.
If you open a ticket link before the tickets are released, you'll see a message showing when the ticket will become available.
Can I add the ticket to my Wallet?
Yes. You can add your ticket to Apple Wallet or Google Wallet before the scannable ticket is released.
Your Wallet pass will show your event information immediately.
The barcode will automatically appear on the pass once the organiser's ticket release time is reached.
Can I still manage my booking?
Yes. While you're waiting for your tickets, you can still:
- View your booking
- Edit ticket details
- Transfer tickets, where available
- Request a refund, where available
I bought several tickets
All tickets within the same order are released together.
My event has multiple dates
Your ticket release is based on the specific event date you booked.
For example, if the event runs on several dates and you book a session months away, your tickets will still only be released closer to your selected date.
The organiser changed the event date
If the organiser changes the event date, the ticket release time automatically moves with the new date.
Check your booking for the updated release information.
Can Quicket release my tickets early?
No. The organiser sets the ticket release time for everyone, and it can't be changed for individual bookings.
My event is less than 24 hours away
If you're within 24 hours of the event and your tickets still haven't been released or received, contact Quicket Support. Have your booking reference ready.
What’s next?
Access your booking, add your ticket to your digital wallet or learn how to use your ticket on your phone.