My EFT payment hasn't been confirmed
If you've completed an EFT payment but haven't received your tickets, the payment may still be awaiting confirmation.
First, check your payment
Confirm through your banking app or online banking that the payment was successfully completed.
Make sure the amount has actually been deducted and that the transaction didn't fail or reverse.
Check your Quicket account
Log in to Quicket and go to:
My Tickets
Check whether your booking has been confirmed.
Check your email
Search your inbox for emails from Quicket.
Also check:
- Spam
- Junk
- Promotions
- Other filtered folders
Don't pay twice
If the payment has left your bank account, don't immediately make another booking or payment. This could result in you paying twice if the first payment is still being confirmed.
Still not confirmed?
If your payment was successfully completed but your booking remains unconfirmed, contact Quicket Support.
Have your booking and payment information ready so the team can investigate.
Useful information includes:
- Booking email address
- Event name
- Amount paid
- Date of payment
- Payment reference
- Proof of payment
What’s next?
Find your proof of payment, troubleshoot a successful charge without tickets or review how to pay by Instant EFT.