If you’ve ever found yourself scrambling at the gate or confused by your check-in numbers, ticket categories can help bring order to the chaos. Ticket categories are a great way to organise and manage your tickets behind the scenes, helping you and your team work more efficiently.

This guide will explain what ticket categories are, how they can help your event run smoothly, and how to set them up and use them.

What are ticket categories?

Ticket categories are labels that you can add to your ticket types to group them in a more useful way. While your ticket types are what your guests see when buying tickets (like General, VIP or Parking), ticket categories are only visible to you, the organiser.

They help you track who’s checked in, what kind of tickets people are using, and which parts of your event are getting the most traffic, like how many people have arrived versus how many still need to check in.

For example, at a music festival, you might sell parking passes, tent hire, and general entry tickets. By adding ticket categories like Parking, Accommodation, or Human, your team at the gate can quickly see which types of tickets are being used the most and spot any issues early.

Why should you use ticket categories?

Ticket categories are especially helpful for events that have many types of tickets or require staff to keep track of specific areas like camping, parking, or VIP access. With categories, you can easily see what’s going on in real-time and after the event. This means fewer surprises at the gate, quicker check-ins, and better control of crowds and resources.

They also make it easier to see how your event is going from a reporting point of view. You’ll be able to pull up reports that show exactly how many people used each type of ticket, which areas had the most check-ins, and even how different scanners performed during the event.

Create a new ticket category

To start using ticket categories, log into your Quicket account and open your event. Go to My Events →Manage Checkout, and click on Ticket Types.

Remember: A Ticket type is what ticket buyers see (e.g. VIP, Adult, Child) and a ticket category, is only visible to you (e.g. Tent, Human).

Click the drop-down arrow next to the ticket to expand the settings. Type in the name you want to use in the text box and press enter on your keyboard or click Create.

Note:

• If you already have categories created for the event, you can reuse them on other tickets. Just click the textbox, pick the right category from the list, and click Save Tickets.
• You can only assign one category to each ticket type, but you can use the same category on many different ticket types.

Reassign or delete a category

To change a ticket’s category, expand the ticket again, pick a different one from the list, or type in a new one.

To completely remove a category, click the X next to the label, and confirm for the deletion.

Note:

• If you delete a green label from a ticket, the ticket well be labelled as Uncategorised. Green labels are also removed completely when clicking on X.
• If you delete a grey label, it will be removed completely from the event and won’t show in the list again.

How to report on ticket categories

Once your event is live and guests start arriving, you can keep track of their arrival using the Check-In Report.

To view the report, browse to My Events → Reports and click Check-In Report.

The report has four distinct tabs that display check-in information by ticket type, ticket category, and those checked in with a scanner. The Check-In Flow tab provides graphed views of your check-ins.

1. Ticket Type

This table provides a summary of check-ins by ticket type. You can see the total number of tickets for each type, how many guests have checked in, and what percentage of your guests have arrived at your event. The table can be filtered using the search box or ticket type drop-down list.

• Search ticket types: To search for a specific ticket type, simply type its name in the search box.
  

1. Filter by drop-down: To view specific ticket types in the table, click the drop-down arrow and check the boxes next to the ones you want to display. 
   

1. Extended View: Take a closer look at your ticket type check-ins by day. 
   

2. Ticket Category tab

In the Ticket Category tab, you can see how many tickets were sold and checked-in for each category. It also shows what percentage of people have already arrived.

3. Scanner

The Scanner tab shows how many tickets have been checked in by each linked scanner. This feature is particularly helpful when managing multiple entry points or gates. Using the Extended View, you can also track check-ins by date for each of your linked scanners.

4. Check-In Flow

The Check-in Flow tab shows both cumulative and real-time check-in data organised by ticket type and category. You can view this information through four different graphs using the drop-down menu.

To access each of these graphs, browse to the Check-In Flow tab, click the drop-down arrow and select the required view.

Get Support

Having trouble using ticket categories? Our support team is here to assist you. Contact us by email at support@quicket.co.za or call us on +27 21 424 9308.