How to use the Quicket Access Control app
The Quicket Access Control app allows scanning of tickets via the camera on your phone or tablet. You can also search your guest list and view check-in statistics from the app. The app synchronises with your event guest list on Quicket when you are connected to the internet.
If you are using multiple devices for scanning tickets, each device synchronises with Quicket while it has connection to the internet. If a device loses connection, the app will switch to its own version of the event guest list. Upon re-connection to the internet, check-in data will be synchronised back to Quicket and any other devices also scanning tickets for your event.
Note: If your phone is offline while scanning, be sure to connect to the internet before logging out your account on the app or switching events in the app. Otherwise, you will lose any check-in data that was collected while scanning.
Getting started with Quicket Access Control
Watch the short video below for a step-by-step guide on how to use the Quicket Access Control app.
How to use the Quicket Access Control app
To begin your scanning journey, follow the steps below:
Step 1: Download the Quicket Access Control app
To start, ensure that you have an organiser profile and event set up on the Quicket website. Then, download the Quicket Access Control app to your mobile phone.
Step 2: Login to the app
Once you've downloaded the app, login with your Quicket account details. This is the email and password used when you login to Quicket web.
Pictured to the left is the app login page. Pictured to the right is the activated and loading Login button, after the organiser has put in their username and password
Step 3: Select your event
Upon logging in, you'll see a list of your upcoming active events on Quicket. If your event is a recurring event (over multiple dates), you will be able to select any of the upcoming dates after you've selected the event.
Note: You will not be able to view any past events in the app.
Step 4: Scan the ticket
To start scanning tickets, simply tap the green Press to Scan button in the middle of the screen. You may be prompted to give the app permission to use your camera. Tap Allow to proceed.
Then point the camera at the barcode on the ticket buyer's ticket and it will scan automatically.
Then point the camera at the barcode on the ticket buyer's ticket and it will scan automatically.
You will find the ticket barcode or QR code on the ticket buyer's ticket that was sent to them when they purchased tickets for your event. They can also find their tickets under My Accounts.
Step 5: Confirm the check in
If the ticket is valid, you'll see a success message with the ticket details. You can tap Continue to keep scanning, or you can select Undo Check In if the ticket was checked in by mistake.
If the incorrect barcode has been scanned, an error message will display. To rectify this, ensure that the ticket holder has presented a ticket for your specific event. Check the ticket details and then rescan the correct ticket.
The ticket buyer can find their ticket details in their email or under My Account on the Quicket website.
Pictured to the left is a successfully scanned Quicket event ticket. Pictured to the left is an error message displayed after an incorrect ticket was scanned.
How to search for tickets manually
You may need to search for a ticket manually. This usually happens when a ticket buyer has forgotten their physical ticket or does not have access to their virtual one. Follow the steps below to find the ticket manually.
Step 1: Open the Guest List
Tap the Guest List tab at the bottom of your screen. A complete list of everyone attending your event and the tickets they’ve purchased will display. Type the ticket or ticket buyer's details into the search bar. The corresponding ticket should display in the search results.
Step 2: Check in the ticket
After you've completed the ticket search, you can then admit the ticket holder to your event. To do so, tap the ticket displayed in the search results. The ticket details will then display. To continue tap Check In or tap Dismiss to return to the search results.
The successfully admitted ticket will then display with a green tag and check mark.
How to view your check-in report
The Quicket Access Control app gives you real-time reporting insight. You can view the total number of tickets and the specific ticket types checked into your event.
View the event check-in report on the Quicket Access Control app
To view your report on the app, tap the Stats tab.
View the even check-in report on Quicket web
To view the report on Quicket web, log in to your account and browse to Organiser Hub -> My Events and select your event. Then browse to the Reports menu option and click Check-In Report.
A report showing a breakdown of all the tickets checked in during your event will display.
Troubleshooting
Have you run into an unexpected error or a unfamiliar screen? Here's what to make of it:
Ticket checked in already
If a ticket was already checked in , you'll see a message that tells you when the ticket was checked in, the ticket details and the option to continue scanning, or you can check the ticket out by pressing undo check in if it was checked in by mistake.
Barcode not found
If a ticket has been tampered with or is for the wrong event, it will not be able to find the barcode. you'll be notified so you can investigate further.
Invalid barcode
If the barcode is invalid (e.g. the ticket was cancelled), you'll be notified so you can investigate further.
Ticket transferred
If the ticket has been transferred to someone else, you'll see a message that the ticket has been transferred. When a ticket is transferred, the original ticket is cancelled & invalidated, and the recipient of the transferred ticket receives a new valid ticket.
The person who transferred their ticket will not be able to use the original ticket to gain entry.
Still need assistance? Please contact our Support Team for further assistance. Please email us at support@quicket.co.za or call us at +27 21 424 9308.
Related Articles
Meet Quicket Access Control: Our ticket scanning app
Use the Quicket Access Control Smartphone App to scan in your attendees tickets. The app is specifically used for scanning in and validating the barcoded tickets that are issued to all Quicket ticket buyers. It will work on both phones and tablets ...How to use the scanning link in your event dashboard
You are preparing for the day of your event and want an easy way to check in guests from your laptop. Whether you've hired a barcode scanner from Quicket or plan to check in guests manually, our Quicket Access Control app lets you check your guests ...Using your check-in report
To gather check-in data, you'll need to either use the Quicket Go mobile scanning app, or you can use the laptop scanning app to check in tickets using a barcode scanner or to manually check in guests. If you have internet access at the gate then the ...How to use Quicket POS at your door
We know that managing ticket sales at an event can be stressful, especially when handling different payment methods, tracking transactions, and ensuring a smooth check-in process. Without the right tools, long queues, payment delays, and lost income ...Create promotional codes to reveal discounts or hidden tickets
You can create promotional codes for guests to reveal hidden ticket types, to apply a discount on select tickets, or to offer guests a special discount for buying tickets in bulk. Start by logging into your Quicket account, and go to Organiser Hub -> ...