How to transfer attendees to a different time slot
If you have an event with multiple time slots, there may come a time when you need to transfer the attendees from one time slot to another. No problem! Simply follow the instructions below to find out how.
Get started by logging into your Quicket account, and go to Organiser Hub > My Events. Click on the name of your event. Then from your dashboard menu, browse to Guest Management -> Transfer Time Slots.
Select the event time slot that you want to move attendees from, select the time slot that you want to move the attendees to, and then provide a reason that you making the transfer. The reason will be shown to attendees in the confirmation email we send that lets them know their schedule has been changed.
Then read the disclaimer and tick the checkbox.
Please note the following:
- When transferring attendees to a new time slot, you are responsible for managing any pricing and capacity differences. The system does not automatically adjust these when making transfers.
- You are not able to create new time slots or hide schedules while transferring attendees. If you need to create a new time slot or a hide one from your event page, navigate to Event Page -> Event Details in your dashboard menu.
- All attendees in a specific time slot must be transferred. You are not able to select individual attendees to move to a new time slot.
- All attendees will be transferred to the new time slot regardless of the ticket capacity set for each schedule.
- For seated events, you are only able to transfer attendees to a time slot that has 0 tickets booked. If you need to create a new ticket type and time slot, please do so by going to Event Page -> Event Details in your dashboard.
- If none of your time slots have attendees yet, simply hide your time slots and create new ones by going to Event Page -> Event Details in your event dashboard.
If you have any questions please don't hesitate to reach out to us on support@quicket.co.za or call us on +27 21 424 9308.
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