Where will my refund be paid?
Where your refund is sent depends on how you originally paid for your booking.
Card payments
If you paid by card, your refund is generally returned to the account linked to the card used for the original payment.
You can't normally choose a different card or bank account for a card refund.
Other payment methods
For some payment methods, Quicket may need your banking details before the refund can be processed.
Follow the instructions provided during the refund process or in communication from Quicket.
My card has expired or been replaced
Refunds are still sent through the original payment transaction.
Your bank is responsible for routing the refund to the appropriate account.
Contact your bank if the card used for the booking has since been replaced, expired or cancelled.
I used someone else's card
The refund will generally return to the original payment method.
For example, if a friend or family member paid for your booking using their card, the refund will normally return to their account.
Can Quicket refund a different person?
For security reasons, card refunds aren't normally redirected to another person's card or account.
What’s next?
Check how long your refund may take, understand which fees may not be refunded or submit a refund request.