What happens to booking fees?
Quicket booking fees are generally non-refundable.
This means the amount returned to you may be less than the total amount you originally paid.
Why isn't the booking fee refunded?
The booking fee covers the ticketing service associated with processing your original booking.
When a ticket is refunded, the original booking fee isn't normally returned.
What about optional extras?
Other charges or optional extras associated with your booking may also have their own refund conditions.
Review the refund information shown when submitting your request to see what will be refunded.
What if my event was cancelled?
Cancellation refunds may be handled differently depending on the circumstances and the organiser's event setup.
Check the cancellation communication you receive for details about the refund applicable to your booking.
Check before confirming
Where a refund amount is displayed during the refund process, review it carefully before submitting your request.
What’s next?
Submit a refund request, check how long refunds may take or learn what happens if your event is cancelled.