My event was cancelled
If an organiser cancels an event, you'll receive information about the cancellation and what happens to your booking.
Check your email
Check the email address you used to make the booking.
The cancellation communication should explain what happens next.
Also check your:
- Spam
- Junk
- Promotions
- Other filtered folders
What happens to my tickets?
Tickets for a cancelled event can no longer be used for entry.
Keep your booking confirmation until any refund or other arrangement has been completed.
Will I get a refund?
Where a refund applies, the process can depend on how you originally paid.
Card payments may be returned to the original payment method, while some other payment methods may require additional information from you.
Follow the instructions provided in the cancellation communication.
How long will it take?
Even after a refund has been processed, your bank or payment provider may take several working days to reflect the funds.
I haven't received any information
If the event page says the event is cancelled but you haven't received communication:
1
Check the email address used for your booking.
3
Log in and check My Tickets.
4
Contact Quicket Support if you still need assistance with your booking.
What’s next?
Check how long a refund may take, where it will be paid and which fees may not be refundable.