How long will my refund take?
Once a refund has been processed, it may take several working days before the money appears in your account.
Why isn't the refund immediate?
Quicket may process the refund immediately, but your bank or payment provider still needs to return the funds to your account.
The time this takes can vary depending on:
- Your bank
- Your payment method
- Weekends
- Public holidays
- Payment-processing times
My refund hasn't arrived
First check:
- The account or card originally used for payment
- Your recent banking transactions
- Whether you've received confirmation that the refund was processed
Remember that the refund may appear against the original transaction rather than as a separate new payment.
It's taking longer than expected
If you've received confirmation that your refund was processed but it still hasn't reflected after the expected banking period, contact Quicket Support.
Have your booking reference ready.
What’s next?
Check where your refund will be paid, understand which fees may not be refunded or locate your payment information.