Contact guests about event changes

If something important about your event changes, make sure affected guests know what has changed and what they need to do.

This is especially important for changes to:

Update your event page

First, update the relevant information on Quicket so new and existing guests see the correct event details.

Identify affected guests

Go to:

Guest Management → Guest List

If the change only affects a specific session, select the relevant time slot before viewing or downloading the Guest List.

Contact your guests

Depending on the urgency of the change, use:

Best for detailed information, instructions and changes that require more explanation.

SMS

Best for short, urgent updates that guests need to see quickly.

For significant changes, consider using both email and SMS so guests have the best chance of seeing the message.

Make the message clear

Tell guests:

Moving an entire time slot

If you're transferring attendees to another time slot, use:

Guest Management → Transfer Time Slots

Enter the reason for the transfer carefully because Quicket includes this reason in the confirmation email sent to affected attendees.

Cancelling or postponing an event

Event cancellations and postponements have additional implications for ticket holders and refunds.

Quicket notes that ticket buyers are notified by email when an event is cancelled, with applicable refund information.

For these changes, follow the dedicated cancellation or postponement process rather than simply editing the event details.

What’s next?

Follow the appropriate process for the type of event change you're making.