Postpone your event
Postpone your event
If your event can't go ahead on the planned date but will take place later, use Postpone Event rather than cancelling it.
Quicket's postponement process helps you communicate the change to existing ticket holders and manage refund requests.
Before postponing your event
Only the event owner can postpone or cancel an event.
A team member who has been given user access to the event can't complete this action.
Postpone your event
1
Log in to Quicket.
2
Go to Organiser Hub → My Events.
3
Select the event.
4
Go to Manage Event → Postpone Event.
5
Follow the prompts to postpone the event.
What happens to existing ticket holders?
If you change the event date and don't enable refunds, ticket buyers are given two weeks to request a refund.
Refund requests must also be made before the new event date.
Events with multiple time slots
If you're only changing one session in a recurring event, you may not need to postpone the entire event.
You can instead transfer attendees from one scheduled session to another.
Communicate the new details
Make sure guests clearly understand:
- That the event has been postponed
- The new date, if confirmed
- Whether their existing ticket remains valid
- Whether refunds are available
- What they need to do next
For a postponement, use the dedicated Postpone Event process rather than simply changing the event date in your Event Details.
What’s next?
Make sure affected guests understand the change and know whether they need to take any action.