Refund an order
If you approve a refund for a guest, you can process it from your Orders list.
Refunding a paid ticket also cancels that ticket.
Refund a guest
1
Open your Event Dashboard.
2
Go to Guest Management → Orders.
3
Find the relevant order.
4
Expand the order details.
6
Choose the tickets being refunded.
8
Choose who will pay the applicable refund fee.
9
Add banking details if required.
11
Select Confirm Cancellation.
How is the refund paid?
The refund method depends on how the original order was paid.
Card purchases
The refund is returned to the account originally used for payment.
Other payment methods
For some other payment methods, banking details may be required to process the refund.
Examples include cash deposit, Instant EFT or SnapScan.
Refund fees
Applicable Quicket refund fees may be deducted when a refund is processed.
You’ll be asked to choose whether the organiser or ticket buyer pays the applicable fee.
The Quicket booking fee is non-refundable.
What’s next?
Continue managing ticket cancellations, refund options and your event finances.