Change a guest's ticket type
If a guest needs to move to a different ticket type, you can change their tickets from your Orders list.
For example, you might need to change an order from General Admission to VIP.
Change the ticket type
1
Open your Event Dashboard.
2
Go to Guest Management → Orders.
4
Expand the order details.
5
Select Change ticket type.
6
Choose the new ticket type.
Quicket will email the buyer their updated tickets after you confirm the change.
Price differences aren't calculated automatically
Changing a ticket type doesn't automatically charge or refund the difference in price.
Example
General – R200
↓
VIP – R350
You'll need to arrange payment of the additional R150 directly with the guest.
The same applies if you're moving someone to a cheaper ticket and need to refund the difference.
Orders containing multiple tickets
If an order contains multiple tickets, you can't change only one ticket in the order using this feature. Each ticket type in the order must be changed.
What’s next?
Continue managing the guest's booking from your Orders list.