View and search orders

View and search orders

View and search orders
Use your Orders list to view bookings for your event and help guests with their tickets.

The Orders list includes both paid and unpaid booking attempts and lets you take actions such as resending tickets, updating attendee information, changing ticket types and cancelling tickets.

View your orders
1
Log in to Quicket.
2
Go to Organiser Hub → My Events.
3
Select your event.
4
Go to Guest Management → Orders.
Your Orders list will show the bookings and booking attempts for your event.
Search for an order

If you’re looking for a specific booking, use the search bar to search by:

  • Order reference number
  • Buyer email address
Filter your orders

You can also filter the list by date or payment status.

Payment-status filters include:
  • Paid
  • Unpaid
  • Reserved
  • Complimentary
  • Transferred
  • Cancelled
View an order

Select the arrow next to an order to expand its details.

Depending on the order, you can view information such as:

Order number
View the unique reference number associated with the booking.
Payment status
Check whether the order is paid, unpaid, reserved, complimentary, transferred or cancelled.
Payment method
See which payment method was used for the order where applicable.
Tickets in the order
View the ticket types and tickets included in the booking.
Ticket holder information
Review the attendee information linked to the tickets in the order.
Manage an order

Depending on the order, you may also have access to the following actions.

Resend Tickets
Send the guest another copy of the tickets linked to the order.
Edit Attendee Info
Update the attendee information linked to a ticket where editing is available.
Print Tickets
Generate or print the tickets in the order where ticket printing is available.
Change Ticket Types
Change a guest from one ticket type to another where the order is eligible.
Cancel Tickets
Cancel tickets from the order where cancellation is available.
Unpaid orders

Unpaid orders can include failed payment attempts.

Tickets from an unpaid order aren’t valid, and you won’t be able to take ticket-management actions on them.
What’s next?
Use your order tools to help guests manage their tickets and bookings.