Resend a guest's tickets

Resend a guest's tickets

Resend a guest's tickets
If a guest has lost their ticket email or can’t access their Quicket account, you can resend their tickets from your Event Dashboard.
Resend tickets from your Guest List
1
Open your Event Dashboard.
2
Go to Guest Management → Guest List.
3
Search for the guest by name or email address.
4
Select the three-dot menu next to the guest.
5
Select Resend tickets.
The tickets will be resent to the email address used for the booking.
Send tickets to a different email address

If the guest asks you to send their tickets to another email address:

1
Go to Guest Management → Orders.
2
Find the relevant order.
3
Expand the order details.
4
Select Resend Tickets.
5
Enter the requested email address.
6
Select Resend tickets.
For security, confirm that the request has come from the person who purchased the tickets before sending them to another email address.
The guest still hasn't received the email

Ask them to:

  • Check their spam or junk folder
  • Check their Promotions folder
  • Search their inbox for emails from Quicket
  • Confirm that the email address is correct
What’s next?
Continue helping guests manage their bookings and ticket information.