Knowledge Base Ticket buyers Secure Ticket Exchange Program Selling tickets in STEP

            My ticket was sold in STEP -- when will I be refunded?

            While tickets can be marked as sold on STEP at any time, STEP refunds are only actioned once per week, typically on Friday afternoons (SAST). If a public holiday falls on a Friday, refunds will be actioned Thursday instead. You'll receive a confirmation email from Quicket when your tickets have been cancelled and refunded. (Click here for help checking the status of your tickets in STEP).

            If you originally paid for your tickets by debit, cheque or credit card (South African or international), you will be refunded back to the same account from which the funds were debited. It may take 7-10 working days for the funds to reflect. If you don't see the refund after that time, try checking your bank statement on the date of the original transaction, or search your statement for payments from 'Quicket' or 'Munyhub'.

            If you paid for your tickets by EFT, cash deposit, SnapScan or Instant EFT, you will be prompted to enter your banking details before adding your tickets to STEP. This is the account we will issue the refund to; please allow up to 3 working days after the refund was actioned for the funds to reflect via EFT.

            If you paid Quicket for your tickets via international EFT or wire transfer, please contact our support team on
   or phone us on +27 21 424 9308 for help with your STEP refund.

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