How to collect custom questions from guests at checkout

You're organising an event and need to get specific information from your guests before they complete their order. Use Quicket's Collect Info section to collect the data you need to make your event run smoothly.

Start by logging into your Quicket account, and go to Organiser Hub -> My Events then click on the name of your event. Then from the menu of your event dashboard, choose Manage Checkout and then Checkout Questions.

You'll see that some questions are already created and required. These are the questions that Quicket collects by default. You can add your own questions by clicking Add Question.

Choose from a list of commonly used questions, or create a custom question by clicking Create Custom Question.

On the next page, you'll need to define the question and select which ticket types the question should apply to. Note that if you do not select any tickets under Select tickets , this question will not be asked at checkout.

Be sure to click Add at the bottom of the page.

After you've saved your question, you'll be taken back to Collect Info. Here you can choose whether to just Include or Require the question. If the question is required , customers will not be able to complete their purchase without answering that question. If the question is only included , customers can complete the order without answering the question.

If you no longer want guests answering one of the questions you've created, just un-tick Include , and the questions will disappear from the checkout page.

You'll find all of the information you've collected from your guests when you download your guestlist. To do this, select Guest Management from the menu in your dashboard and then Guest List.

Scroll all the way down the Guest List page and you can download your Guest List as CSV or Excel. Both of these will include the information you requested from guests.

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