Knowledge Base Event organisers Event setup Customise checkout

            How to collect custom information from guests at checkout

            You're organising an event and need to get specific information from your guests before they complete their order. Use Quicket's Collect Info section to collect the data you need to make your event run smoothly.

            Once you’ve set up your event, head to My Events in your Quicket account and click Manage next to the event. Then from the menu of your event dashboard, choose Checkout and then Collect Info.

            You'll see that some questions are already created and required. These are the questions that Quicket collects by default. You can add your own questions by clicking Add question.

            Choose from a list of commonly used questions, or create a custom question by clicking Or create your own.

            On the next page, you'll need to define the question and select which ticket types the question should apply to. Note that if you do not select any tickets under Select tickets, this question will not be asked at checkout.

            Be sure to click Save changes at the bottom of the page.

            After you've saved your question, you'll be taken back to Collect Info. Here you can choose whether to just Include or Require the question. If the question is required, customers will not be able to complete their purchase without answering that question. If the question is only included, customers can complete the order without answering the question.

            If you no longer wants guests answering one of the questions you've created, just un-tick Include, and the questions will disappear from the checkout page.

            When you're finished, click Save changes.

            You'll find all of the information you've collected from your guests when you download your guestlist. To do this, select Guest Management from the menu in your dashboard and then Guest List.

            Scroll all the way down the Guest List page and you can download your Guest List as CSV or Excel. Both of these will include the information you requested from guests.

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