What happens when my ticket is scanned?
When you arrive at the event, staff scan the barcode or QR code on your Quicket ticket to check that it's valid.
At the entrance
1
Open your ticket on your phone or have your printed ticket ready.
2
Display the barcode or QR code.
3
Event staff scan the ticket.
4
Quicket checks the ticket against the event's ticket information.
5
A valid ticket is recorded as checked in.
You can then enter the event, subject to any additional entry requirements set by the organiser.
Each ticket can only be checked in as valid once
Your ticket contains a unique barcode.
Once the ticket has been successfully checked in, another copy of the same barcode may show as already used if someone tries to scan it again.
I have several tickets
Each admission ticket has its own barcode or QR code.
If you're arriving as a group, have each ticket ready for scanning.
My ticket won't scan
Don't immediately buy another ticket.
Try:
- Increasing your screen brightness
- Making sure the full barcode is visible
- Opening the original ticket instead of a low-quality image
- Cleaning your phone screen
Event staff may also be able to check your ticket or booking manually.
My ticket says it's already been used
Tell the event staff at the entrance.
They may need to check the ticket and its check-in information before allowing entry.
Why should I keep my barcode private?
Anyone with a usable copy of your barcode could potentially try to present it at the event.
Don't publicly share:
- Screenshots
- Ticket PDFs
- Photos of your barcode
- Wallet passes containing your barcode
What happens if I transfer my ticket?
When you successfully transfer a ticket through Quicket:
- Your previous barcode is invalidated
- A new ticket is issued to the recipient
- The recipient should use their newly issued ticket at the entrance
Always use the latest ticket associated with your Quicket account.
What’s next?
Learn more about your ticket barcode, prepare your ticket on your phone or check whether you need to print it.