Terms of Use: Organisers

Terms of Use: Organisers


These terms must be read with our Website Terms and Community Guidelines .  

1. Listings
You can use the Quicket platform to promote your event, fundraising campaign or subscription offer.

You must only list events, fundraisers, and subscription offers that are genuine. You must not deceive (or attempt to deceive) consumers by displaying false, inaccurate or misleading information. Similarly, the event, fundraiser or subscription itself must meet all applicable laws, rules and regulations and must otherwise comply with these terms.

By posting a listing on the platform, you warrant that (i) you are duly authorized to promote the relevant event, fundraiser or subscription, (ii) you are not infringing any intellectual property, or other rights, and (iii) you are acting legally and in accordance with all applicable laws. You will pay us for any loss we suffer because of any of these warranties being incorrect

If an event is inappropriate for younger attendees, you must ensure that your listing includes an appropriate age description. 

We aren’t obliged to review listings, but we may. We can decline or remove a listing, in our discretion, including where:
It appears to relate to an illegitimate purpose
An organiser has provided insufficient information 
In the case of fundraisers, the contribution target is not proportionate to the cause, or the fundraiser offers a reward or entry into a competition or raffle

2. Our Role
By selling tickets for an event, or requesting contributions to a fundraising campaign or a subscription plan, you are contracting with the consumer and not with Quicket.

We act as your limited payment agent, to collect payments from consumers for your event, fundraiser or subscription, and to pass these payments to you (or the relevant beneficiary). 

You authorise us to (i) collect, hold, disburse and retain proceeds on your behalf; (ii) where we determine a consumer is entitled to a refund, to issue the refund; and (iii) in the case of events, to enable consumers to transfer or upgrade event tickets (if you have enabled this function). In accepting the appointment as your limited agent, we assume no liability for any act or omission on your part.

3. What we Charge
Creating an account, listing an event, fundraiser or subscription and accessing the platform are free. However, we charge fees when we process payments on your behalf. These fees may vary based on individual agreements between organisers and Quicket. Our fees typically comprise a percentage based fee ("Commission") and a fixed fee per item ("Booking Fee"). Organisers ultimately determine whether these fees will be charged to consumers and shown as fees on the applicable booking page or absorbed into the ticket, donation or subscription price and paid by the organiser out of gross proceeds. 

Our fees may change from time to time, and may vary based on several factors including but not limited to product type, price, country, payment method, and currency. Our fees can be viewed on the Quicket website under the relevant product section.

Our Booking Fee is always non-refundable (even if a consumer receives a refund). 

4. Payments
Your Quicket account displays the balance of amounts collected on your behalf. This balance represents only a general unsecured claim against Quicket and not a store of value or a deposit/current account.

While we don’t make any promises, we will try our best to pay out the amounts collected on your behalf:
In the case of subscription proceeds, on a weekly basis
In the case of fundraisers, either on a weekly basis, or on a particular date (depending on your selection)
In the case of events, 3 business days after the end of the event

We don’t have to pay you until we have received payment in full from a consumer.

Where transaction proceeds are collected from a third party ticket vendor, we may withhold payment of funds to you until the vendor has settled any amounts owing to us. 

If you or your third party payment provider collects proceeds from consumers directly, you must pay us our fee within 3 business days of the end of the event, or, in the case of subscriptions and fundraisers , within 3 business days of collection of the contribution from the consumer.

5. Refunds 
All transactions are between you and the consumer. You must properly handle all refund requests from consumers. 

Your refund policy must be fair and reasonable, and you must comply with all applicable laws when it comes to refunds and cancellations. For events, subscriptions and fundraisers in South Africa, that includes the Consumer Protection Act, 2008 (“CPA”). You must respect all consumer rights in the CPA, particularly as they relate to refunds, and the “cooling-off” period. 

You grant us the right to (i) decide, in our reasonable discretion, if a consumer should be refunded, and (ii) where we believe a consumer should be refunded, to refund the consumer on your behalf, where we hold proceeds. You have no right to demand that we pay you any amount which we have refunded to a customer (unless we have acted with gross negligence or wilful misconduct).

You must refund all consumers where an event is cancelled. 

If an event is cancelled, or where we believe there is a risk of cancellation or non-performance, and we have facilitated the transaction via one of Quicket’s payment processing partners, we will initiate a refund to the relevant consumers of the transaction value (less our fee). 

Where you have selected an integrated third party payment method for your event, subscription or fundraiser, we have no control over the funds. In these instances, you must ensure the cooperation of the relevant provider in processing refunds to consumers, regardless of whether the refunds are processed by us or by you.

If, for any reason, we have already paid the ticket proceeds to you (or the relevant beneficiary), you are responsible for processing consumer refunds. 

You must reimburse us for any loss suffered or incurred by us due to a charge-back or refund claim being made against Quicket in connection with your event. We are entitled to set-off the amount against any future payment due to you.

You will pay us for any losses (including reputational losses) which we suffer because of your failure to comply with any legal obligations to a consumer. 

6. Hiring Equipment 
You can hire certain equipment from us to use during your event. 

If you need us to courier the equipment to you, we can do so, at an extra cost. 

You must repair or replace damaged, lost or stolen equipment.

We can withhold payment to you until our equipment has been returned in good working order and condition.

We will set-off the equipment rental from any amounts we owe you. 

7. Promotional Tools and Networks
Quicket offers a range of promotional tools. The use of these tools must be in line with our Privacy Policy. Anyone found using these tools for malicious purposes, or otherwise illegally, including without regard for data privacy, or for mass marketing and spamming, or selling data, will have their account suspended. 

You can invite anyone to promote your event. You determine the commission payable to the promoter, which will be deducted from the proceeds we pay to you. 

We track promoter transactions using a cookie which is stored on a consumer’s browser for 30 days from the time it is set. Any transaction concluded outside this period is not considered to be linked to the promoter, and the promoter will not receive commission for that ticket sale.

We will endeavour to make commission payments to promoters within 3 business days after the relevant event, subscription or fundraiser has finished . We will deduct the total amount paid to promoters from the final balance owed to the organiser. Where you hold ticket proceeds, and not us, you must pay the commission directly to the promoter. You will pay us for any loss we suffer as a result of your failure to pay commission to any promoter

We may remove anyone from a promoter network (in which case they will forfeit any commission) if we suspect any of the following:
Spamming (of any sort)
Unfair, or illegal, sales practices
Attempts to trick, evade, game, or adversely manipulate the platform

8. Disclaimer, and Assumption of Risks by You
You are solely responsible for delivering the event or subscription products or services, and for the proper application of donations.

A payment processed by us on your behalf is considered the same as a payment made by a consumer directly to you. You have the same responsibility to deliver the goods/services that you have listed on the platform as if you had received payment from the consumer directly (regardless of whether the funds have yet to be or are ever received from Quicket). 

We will always request consumers to deal with organisers directly. If you do not adequately deal with a consumer complaint, and the consumer continues to approach us for relief, we will take legal advice, and will take whatever action we believe is reasonable to resolve the complaint. We take consumer protection very seriously, and you must respect this. 

You will pay us for any loss we suffer because you failed to comply with your responsibilities to a consumer, or otherwise failed to adequately deal with a consumer complaint.

For physical events, you are solely responsible for the health and safety of all employees, service providers, ticket holders, suppliers, performers, vendors and other attendees. You must not organise or host an event unless you have appropriate insurance, including public liability insurance. If any injury, damage or loss is suffered by any person at your event, we may require you to issue a public statement confirming that Quicket is not affiliated with your event. 

It is important that consumers get the best possible event experience. Curtailing that experience reflects poorly on the organiser, but also on Quicket. An event will be considered “curtailed” in any of the following circumstances:
If an event starts more than half an hour outside of the listed time 
If any of the performers, speakers, or other key individuals are not present during the event
In the case of virtual events, if the broadcast or pre-recorded video is delayed or interrupted for a period of 30 minutes or longer, or the video content is lower than a 720p bitrate

Where an event is curtailed, we reserve the right (in our discretion) to:
Send out an SMS to ticket holders notifying them of the curtailment, the cost of which will be for the organiser’s account
Display notice of the curtailment on the platform
Offer a refund to ticket holders on your behalf

You must pay us for any loss suffered by us, including reputational loss, as a result of any act or omission on your behalf.

Quicket will not be liable for any indirect, special or consequential losses of any kind whatsoever arising from, or in connection with your use of the platform or our services.Force Majeure” means, in relation to Quicket, any circumstances beyond the reasonable control of Quicket including (without limitation) any acts of war or public enemy, civil commotion or strife, political or civil disturbance, riot, insurrection, strikes, lock-out, interruption of transport, labour dispute, boycott, fire, explosion, flood, storm, infectious or contagious disease, epidemic, pandemic or natural or physical disaster, sabotage, terrorism, acts or omissions of any government, government agency, provincial or local or similar authority, laws or regulations or any acts of God or forces of nature. Quicket shall not be liable a result of any delays or failures of performance of its obligations if and to the extent that such delay or failure is caused by a Force Majeure event.

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