These terms must be read with our Privacy Policy. Please refer to our Privacy Policy for more detailed information about how and why we use, collect, store and process personal data, data subject rights and party responsibilities relating to personal data.
You are responsible for regularly checking these terms available on the website for updates or amendments.
The words “include”, “including” and “in particular” are by way of example only and shall not limit the generality of any preceding words.
Physical Address: 5th Floor, 186 Loop Street, Cape Town, 8001, South Africa
Contact No.: +27 21 424 9308
Email Address: support@quicket.co.za
While you are responsible for all activity that happens on your account and for keeping your login details safe, we are committed to ensuring the security of your account in line with our Privacy Policy and data protection laws. You must notify us immediately if you think someone has unauthorised access to your account.
When creating and interacting with your account, you will be required to submit certain personal information to us, including your email address.
It is your responsibility to ensure that any information you provide is accurate and up-to-date and to contact us if any information that you have provided to us is incorrect.
Event banner: 1500px x 500px
Stream banner: 1500px x 500px
Stream logo: 35px x 35px
Stream thumbnail: 120px x 60px
Ticket group image: 300px x 300px
Image file size limits:
Banner images: 5mb
All other images: 1mb
In connection with any unlawful activity;
In a fraudulent manner;
To ‘mine’ personal information;
In any way that could damage, disable, overburden, or impair it;
To upload or disseminate viruses, adware, spyware, worms, or other malicious code;
In a manner that may result in complaints, disputes, reversals, charge-backs, fees, fines, penalties and other costs (whether to Quicket, another platform user, or a third party);
In violation of any payment card system or payment card network rules;
In connection with bribery or corruption;
To illicit money for anything other than a genuine event; and/or
To purchase tickets for the purpose of reselling them via a third party platform, or to purchase tickets with the intention to resell them at a price higher than the price listed on the platform.
If you (or an event organiser) contravene any of the above, as we (in our sole discretion) determine, we may immediately:
cancel the relevant ticket/s, on written notice to the relevant ticket holder or purchaser without refund or exchange;
remove the relevant event on the Quicket platform; and/or
deny the relevant ticket holder/s admission to the relevant event,
as we deem, in our sole discretion, to be appropriate in the circumstances.
Upload pornographic content. This means any image or description which is explicit or sexual, intended to stimulate erotic feelings or sexual excitement.
Promote hate. This means promoting hate, prejudice or intolerance against any person, or group of people. This includes, among other things, hate based on race, ethnicity, culture, language, nationality, migrant or refugee status, political affiliation, gender, religion, sex or gender identity, sexual orientation, disability, or medical condition. Showing support for a group that promotes hate, prejudice or intolerance against any person, or group of people is not allowed.
Upload false, misleading or inaccurate information. Do not upload any health claims or guarantees, conspiracy theories, or information that has been modified, fabricated or manipulated to erode trust or cause harm.
Upload content that promotes self-harm. This includes content that displays, rationalizes, or encourages suicide, self-injury or eating disorders.
Upload graphic content, including images which may be disturbing, or violent
Promote unlawful activities, including weapons or illegal drug use or ponzi schemes.
Infringe intellectual property and other rights, including using someone else’s intellectual property without their permission.