My ticket was sold in STEP -- when will I be refunded?
As soon as your ticket has sold in STEP, we will cancel the ticket and issue your refund. You will be refunded the face value of the ticket price.
(Click here for help checking the status of your tickets in STEP).
If you originally paid for your tickets by debit, cheque or credit card (South African or international), you will be refunded back to the same account from which the funds were debited. It may take 7-10 working days for the funds to reflect. If you don't see the refund after that time, try checking your bank statement on the date of the original transaction, or search your statement for payments from 'Quicket' or 'Munyhub'.
If you paid for your tickets by EFT, cash deposit, SnapScan, Instant EFT or Zapper, you will be prompted to enter your banking details before adding your tickets to STEP. This is the account we will issue the refund to; please allow up to 3 working days after the refund was actioned for the funds to reflect into the account you've provided.
If you paid Quicket for your tickets via international EFT or wire transfer, please contact our support team on firstname.lastname@example.org or phone us on +27 21 424 9308 for help with your STEP refund.
Please note that we cannot guarantee that your tickets will be sold in STEP.
When will my ticket be sold in STEP?
How STEP works is that when a buyer gets to the top of the 'buy' queue, they are offered the ticket at the top of the 'sell' queue. We allow the buyer 24-48 hours to buy the ticket, depending on how close it is to the event start date. If they do not ...
Why can't I add my ticket to sell in STEP?
If you're trying to add your tickets to sell in the STEP queue with no luck, there could be a few reasons you're having trouble: 1. Were the tickets you're trying to sell transferred to you?Transferred tickets are not eligible to be sold in STEP. ...
Can I remove my ticket from the STEP queue?
As long as your ticket has not been marked as Sold yet, you can request to have it removed from the queue. Just head back to the STEP 'sell' page where you added your ticket into the queue. You can find a link there from the email we sent you ...
When will a STEP ticket become available for me to buy?
How STEP works is that when a buyer gets to the top of the 'buy' queue, they are offered the ticket at the top of the 'sell' queue. We allow that buyer 24-48 hours to buy the ticket, depending on the event and how close it is to the event start date. ...
How do I buy tickets in STEP?
The Secure Ticket Exchange Program (STEP) works as a queue that matches the tickets from sellers who no longer need them to buyers who weren't able to secure tickets before they sold out. Please note that STEP is not available for every event on our ...