Ask guests questions during checkout

Use Checkout Questions to collect information you need from guests as part of their booking.

This is useful for things like:

Quicket already collects some basic information by default, and you can add your own questions where needed.

How to add a checkout question

Go to Organiser Hub → My Events.

Select your event.

Go to Manage Checkout → Checkout Questions.

Select Add Question.

Choose one of Quicket’s existing questions, or select Create Custom Question.

Enter your question.

Choose which ticket types the question should apply to.

Select Add.

Choose whether the question is required

After adding the question, choose whether guests must answer it.

Included

The question appears at checkout, but guests can complete their booking without answering it.

Required

Guests must answer the question before they can complete their booking.

Apply questions to specific ticket types

You can choose which ticket types should display each question.

Example

Meal preference

Ask this question only for guests who purchase a VIP Dinner Ticket.

Make sure you select at least one ticket type. If no tickets are selected, the question won’t appear at checkout.

Stop asking a question

Go back to Checkout Questions and untick Include next to the question.

The question will no longer appear during checkout.

Where can I see the answers?

The information collected from guests is available in your Guest List.

Go to:

Guest Management → Guest List

You can download the Guest List as a CSV or Excel file, including the answers collected at checkout.

Checkout Questions or Registration?

Checkout Questions

Use these when guests should provide information as part of buying a ticket.

Registration

Use this when guests need to provide information before they're allowed to book, particularly when you need to review or approve them first.

What’s next?

Continue customising what guests provide and experience during booking.