How to cancel or postpone your event
Unfortunately events need to be cancelled or postponed sometimes for reasons out of your control. We know this can be stressful, so we've tried to make it as easy as possible to communicate the event change with your guests, with the click of a button, right from your account.
Please note that you will not be able to cancel an event from your account if:
Please note that you will not be able to cancel an event from your account if:
1. You have been given user access to an event (only event owners may cancel or postpone an event).
2. No tickets have been sold or issued (you can simply close ticket sales if you need to cancel an event with no guests).
2. No tickets have been sold or issued (you can simply close ticket sales if you need to cancel an event with no guests).
Please contact us on
support@quicket.co.za
or phone us on + 27 21 424 9308 if you're unable to cancel your event.
Start by logging into your Quicket account and go to
Organiser Hub > My Events. Click on the event you need to cancel or postpone. Once in your event dashboard, select Manage Event from the menu. Then select Postpone Event or Cancel Event.
Cancel an event
If ticket funds were processed directly into your own payment gateway account, please contact us.
If your event is a series of scheduled events, simply select the schedules you need to cancel. Note that you are not able to cancel schedules that have already passed.
The event will be hidden on our website so that no one can search for or view the event page. Remember to set your event to private, so that it can't be found when searched on the internet.
Cancel an event
Click Cancel Event if you need to cancel. Please be sure to read the information on the cancellation page. Where possible, Quicket will process the refunds to your ticket buyers. You can choose whether to pay the refund fee (which is Quicket's commission fee) or to pass that fee onto the ticket buyers.
If ticket funds were processed directly into your own payment gateway account, please contact us.
If your event is a series of scheduled events, simply select the schedules you need to cancel. Note that you are not able to cancel schedules that have already passed.
Confirm the cancellation by typing CANCEL into the text box provided.
To confirm your cancellation, click OK.
The event will be hidden on our website so that no one can search for or view the event page. Remember to set your event to private, so that it can't be found when searched on the internet.
Ticket buyers will be sent an email letting them know that you have cancelled the event. Anyone who purchased their tickets by card will be automatically refunded while those who paid by Instant EFT, SnapScan, Zapper, or Pay@ will be given instructions on how to action their refunds from their Quicket accounts. Please contact us if funds were processed into your own account.
Postpone an event
If you're changing the dates of your event and chose not to enable refunds, ticket buyers will get two weeks to request a refund. Refunds can only be requested before the new date of your event. Refunds will be closed thereafter.
You can choose to absorb the refund fee (which is Quicket's commission fee) or to pass that fee onto the buyer.
Transfer attendees in an event series
If you have a series of events with separate schedules, you can simply transfer attendees to new schedules if you need to postpone an old schedule. Find more info on how to transfer your attendees here.
Contact us
Please contact us on support@quicket.co.za or phone us on + 27 21 424 9308 if you have any questions or need any assistance with cancelling or postponing your event.
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