Why can't I see a ticket type?
Why can't I see a ticket type?
Not every ticket type created for an event is necessarily available or visible at the same time.
The ticket may be hidden
Organisers can create hidden ticket types that only appear when you enter the correct access code.
If the organiser gave you a code:
1
Open the event page.
2
Select Tickets.
3
Enter the code under Enter Promotional Code.
4
Apply the code.
If the code is valid, the hidden ticket will appear.
Ticket sales may not have started
Ticket types can have their own sales start dates. If sales haven't opened yet, Quicket will show when the tickets are due to go on sale.
Ticket sales may have ended
If the sales period has ended, you won't be able to select that ticket.
Quicket can't issue additional tickets once sales have ended unless the organiser chooses to reopen sales.
The ticket may be sold out
The organiser may have reached the number of tickets available for that ticket type.
If this happens, you'll see Sold out.
Check ticket groups
Some events organise tickets into groups that can be expanded or collapsed.
If you see a ticket group, select the dropdown arrow to view the ticket types inside it.
Still can't find the ticket?
If you were expecting a specific ticket type and it isn't available, contact the event organiser.
Ticket types, quantities, availability and sales dates are controlled by the organiser.
What’s next?
Check whether you need an access code, whether tickets have sold out, or when sales are due to open or close.