Why can't I add my ticket to sell in STEP?
If you're trying to add your tickets to sell in the STEP queue with no luck, there could be a few reasons you're having trouble:
1. Were the tickets you're trying to sell transferred to you?Transferred tickets are not eligible to be sold in STEP. This is because when tickets are sold in STEP, we issue a refund to the ticket owner. Because you, the ticket owner, did not pay Quicket directly for the ticket, we do not have your funds to refund you. Transferred tickets will rather need to be sold privately.
2. Which ticket type are you trying to sell?Because STEP is only made up of one queue per event and not multiple queues, it can only manage the buying and selling of either one ticket type, or of multiple ticket types listed at the same price. If you'd like to know which ticket types are eligible to be sold on STEP for the event, shoot us an email on firstname.lastname@example.org and we can let you know.
3. Are you logged into the correct Quicket account?
If you're seeing the message 'You have no valid tickets to be put into the STEP programme' but your tickets were not transferred to you and they are an eligible ticket type for STEP, then it's possible you're not logged into the correct Quicket account to add your tickets.
During the checkout process, you will have either entered an email address under the section Buyer Information, or you may have already been logged into a Quicket account if you've bought tickets with us before. The email address that was listed under Buyer Information is the email address you'll need to use to log into Quicket.
To check the account you're logged into, go to our homepage and look in the top right corner; you will either see a Login link or you will see an email address listed. If you see an email address other than the one that was used to buy your ticket, you are logged into the wrong account. Click on the email address and select Logout. You can then log into your Quicket account using the correct email address. (Click here if you need help with your password).Click here for more general help on how to add your tickets to STEP.
How do I sell my tickets in STEP?
The Secure Ticket Exchange Programme (STEP) works as a queue that matches tickets from sellers who no longer need them to buyers who weren't able to purchase tickets in the general ticket sale. Please note that STEP is not available for every event ...
When will my ticket be sold in STEP?
How STEP works is that when a buyer gets to the top of the 'buy' queue, they are offered the ticket at the top of the 'sell' queue. We allow the buyer 24-48 hours to buy the ticket, depending on how close it is to the event start date. If they do not ...
Can I remove my ticket from the STEP queue?
As long as your ticket has not been marked as Sold yet, you can request to have it removed from the queue. Just head back to the STEP 'sell' page where you added your ticket into the queue. You can find a link there from the email we sent you ...
When will a STEP ticket become available for me to buy?
How STEP works is that when a buyer gets to the top of the 'buy' queue, they are offered the ticket at the top of the 'sell' queue. We allow that buyer 24-48 hours to buy the ticket, depending on the event and how close it is to the event start date. ...
How do I check the status of the tickets I'm selling in STEP?
After you've added your tickets to sell in STEP, you should receive an email from Quicket letting you know your tickets were successfully placed in the queue. (Don't see that email? Try checking your Promotions folder or use the search bar in your ...