When will a STEP ticket become available for me to buy?
How STEP works is that when a buyer gets to the top of the 'buy' queue, they are offered the ticket at the top of the 'sell' queue. We allow that buyer 24-48 hours to buy the ticket, depending on the event and how close it is to the event start date. If they do not buy the ticket during that 24-48 hour period, the ticket is offered to the next person, and so on.
Try not to be discouraged if you enter the queue and find your place in the queue seems quite far back. Tickets sell every day in STEP, and we encourage those who no longer need tickets to remove themselves from the queue so that those behind them have a better chance at being offered tickets. That being said, we unfortunately cannot guarantee that will tickets will become available to you.Click here for helping checking your place or removing yourself from the STEP queue.
How do I buy tickets in STEP?
The Secure Ticket Exchange Program (STEP) works as a queue that matches the tickets from sellers who no longer need them to buyers who weren't able to secure tickets before they sold out. Please note that STEP is not available for every event on our ...
I've been offered a STEP ticket; how do I buy it?
If a ticket becomes available for you to buy, we'll notify you via email and include a link you can follow to purchase your ticket. If you have any trouble getting emails from Quicket or following the link in our email, you can also come back to the ...
When will my ticket be sold in STEP?
How STEP works is that when a buyer gets to the top of the 'buy' queue, they are offered the ticket at the top of the 'sell' queue. We allow the buyer 24-48 hours to buy the ticket, depending on how close it is to the event start date. If they do not ...
Why can't I add my ticket to sell in STEP?
If you're trying to add your tickets to sell in the STEP queue with no luck, there could be a few reasons you're having trouble: 1. Were the tickets you're trying to sell transferred to you?Transferred tickets are not eligible to be sold in STEP. ...
My ticket was sold in STEP -- when will I be refunded?
As soon as your ticket has sold in STEP, we will cancel the ticket and issue your refund. You will be refunded the face value of the ticket price. (Click here for help checking the status of your tickets in STEP). If you originally paid for your ...