Sending out complimentary tickets

How to send complimentary tickets

You may have guests who don't need to pay for tickets for your event. You can easily send complimentary tickets to guests right from your event dashboard. Comps are free for you to send and free for your guests to receive.

Note that you can only issue 200 complimentary tickets per event in your Quicket account. If your event is recurring, you'll be able to issue 200 tickets per each event in the series. To issue more than 200 complimentary tickets, you'll need to create and then link a Mandrill account.

Complimentary tickets count toward your event capacity; e.g. if you have an event capacity of 50 and send out 45 comps, only 5 tickets will be available for sale on your event page. However, if your event is sold out, you are still able to send complimentary tickets from your account.

Start by logging into your Quicket account and go to My Events then Manage Events . Click Manage next to the event that you're issuing comps for. From the menu of your event dashboard select Guest Management and then  Complimentaries .


 
First choose whether you're sending comps to one person or multiple people. If you're sending tickets to just one person, you'll only need to provide their first name, surname and email address.



If you only want the guest to appear on the guest list without sending them a ticket email, you can un-tick Send email .

Note that you can only issue 200 complimentary tickets per event in your Quicket account. If your event is recurring, you'll be able to issue 200 tickets per each event in the series. To issue more than 200 complimentary tickets, you'll need to create and then link a Mandrill account.

If you're sending comps to multiple guests, you'll want to select Many people from the drop-down menu under Guest details .



You'll need to create a spreadsheet of your guests, separating each column by
firstname , surname and email . Make sure there are no spaces or special characters in any fields, or you will receive an error when trying to upload the file. Save the file as a CSV (comma delimited) file, then upload the file under Step 3: Choose File.

You'll only be able to up to 200 guests listed on your CSV file.

Next, you'll want to indicate which ticket(s) each guest should receive and how many.



Enter the amount of tickets the guests should receive in the box under the ticket type you're sending them. You can send multiple ticket types to guests. Note that if you're sending tickets to multiple people in a CSV file, they will each receive the same ticket type and the same amount of tickets.

Click Issue Complimentaries  when you're done, and Quicket will add the guests to your guest list and send the ticket email to the guests if you've chosen to do so.

Please note that complimentary tickets count toward your event capacity; e.g. if you have an event capacity of 50 and send out 45 comps, only 5 tickets will be available for sale on your event page. However, if your event is sold out, you are still able to send complimentary tickets from your account.


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