I can no longer attend
If you can no longer attend an event, check what options are available for your ticket.
Option 1: Request a refund
Check whether the organiser allows ticket refunds.
Go to:
My Tickets → Manage Booking
If a refund option is available, you can submit a request.
Refund availability depends on the organiser's refund policy.
Option 2: Transfer your ticket
If ticket transfers are enabled, you can give your ticket to someone else.
A Quicket transfer:
- Moves the ticket to the recipient's account
- Cancels your previous barcode
- Generates a new barcode for the recipient
Option 3: Resell your ticket
If resale is enabled, you may be able to:
Private resale
Sell your ticket privately to someone you know.
Public resale
List your ticket for public resale.
You aren't refunded simply because you've listed a ticket for resale. The ticket must first be successfully purchased by another buyer.
I don't see any of these options
The event organiser controls whether refunds, transfers and resale are available.
If none of these options appears under your booking, contact the organiser to discuss your options.
Don't sell the same ticket more than once
Never send the same ticket or barcode to multiple people.
Where available, use Quicket's transfer or resale tools so the new ticket holder receives a valid replacement barcode.
What’s next?
Check whether you can get a refund, transfer your ticket or use Quicket's resale options.