How does the Quicket fee structure work?
First and foremost, if your event has FREE entry only, you will not incur any commission fees at all. No set-up fees, no contracts and no commitments needed. We only charge you if and when we need to handle a payment on your behalf.
Quicket commission & payment processing
As your ticketing provider, Quicket charges only 2.4% ex VAT on every paid ticket sold. For NPOs and PBOs, this fee drops to 2% ex VAT. And if you have a higher volume of ticket sales (R250k in ticket sales or more)
get in touch with us
to discuss volume-based discounts.
The second fee for payment processing is split from the Quicket commission to give organisers the option of using an independent payment processing service. This fee, however, is only 2.5% ex VAT to run your payments directly through Quicket, and often works out far more cost-effective - and notably with a lot less hassle - than setting up and using your own merchant account.
So in total, the fee charged to you as the event organiser would be 4.9% ex VAT (2.4% commission + 2.5% payment processing).
Here's what we're busy doing for our commission:
Running, monitoring 24/7 and constantly improving Quicket's technology so it can handle high levels of traffic while meeting the latest security and banking standards.
Providing you with perfect administration and accounting for your event.
Providing dedicated customer service for our event organisers and ticket buyers, while giving prompt and expert advice on how to sell even more tickets online.
Giving you a clean, junk-free experience. We'll never spam you, sell you anything or pass your private details on to a third party. Ever. Same goes for your ticket buyers.
The fee charged to your ticket buyers is called the booking fee, which is only R5 per ticket.
You also have the option of absorbing the booking fee for your ticket buyers, so that the only fee they pay is for the price of the ticket.
See here for help on how to absorb the booking fee.
Additional info on how Quicket works
Our fee is taken automatically from the total funds turned, so if you don't sell any tickets, you won't pay anything at all.
We charge on a per event basis. Quicket has no contracts. We don't believe in tying people down - use us if you like our service.
The only other fees you may incur are if you opt to hire field services staff or equipment from us, if you choose to generate printed tickets or send your guests an SMS from your dashboard, or if your event is cancelled you may be liable for the refund fees.
Get to know your event dashboard and menu
Your event dashboard is the hub from which you'll find all the elements needed to manage your event on Quicket. Spending even just a couple minutes clicking through your dashboard and getting familiar with it can unlock so much potential for ...
How to download a financial report for your events
Financial reports are useful if you need a complete breakdown of your ticket sales, commission and service fees from your events. You can view one event at a time or see a complete breakdown for every event you've run through Quicket. Start by ...
Your event summary and tax invoice
Your event has ended, and you'd like to get a financial breakdown of your event and grab your tax invoice, if you're VAT registered. Note that the tax invoice in your event dashboard is for VAT purposes only and is not to be paid manually; Quicket ...
Join Quicket's Event Referral Program
The Quicket Referral Program allows you to earn money by referring new event organisers to the Quicket service. We see this as a small way of saying thank you for your continued support and business. Simply create a free Quicket Account to access ...
Managing your guests' payment options at checkout
If you're using Quicket's payment facilities, we will pay out your event funds, less our commission and any fees you may have accumulated, within 3 working days after your event ends. If you know you'll need to access your funds before your event ...