Knowledge Base Event organisers Guest management Orders

            Using your Orders List

            Use your Orders List to see all of the paid and unpaid bookings and take action, such a resending or cancelling tickets, to help your ticket buyers and manage your guest list.

            Start by logging into your Quicket account and go to My Events then Manage Events. Click on your event, and from your dashboard select Guest Management then Orders List.

            In your orders management dashboard, you'll see a list of all the paid and unpaid orders that have been processed or attempted. Note that you can only view 10 items per page; just scroll down to click through and view more orders.

            Get orders created: Use this dropdown menu to see orders from any time, the last 24 hours, the last 7 days, or the last 30 days.

            Payment status: Choose to see all orders, only paid orders, only unpaid orders or only EFT reserved orders. EFT reserved orders are provisionally booked where the ticket buyer has not yet paid but still has time to make their EFT payment before the booking is cancelled.

            Search specific orders: If you know the reference number or email address of a specific order you're looking for, save time by using this search bar to find it.

            Order details

            To see the details of a paid order, click View details under Actions. Paid orders include EFT bookings that were confirmed by Quicket, successful card payments, free tickets, and complimentary tickets.

            You'll see under the order number the payment method that was used if payment was required. For card payments, you'll see the platform that was used to collect payment (e.g. Quicket, PayU, etc.).

            In the order details box, there is a dropdown menu, Select, where you can choose different actions to take on the order.

            Resend tickets

            You have the option to resend a guest's tickets via email. If you send the tickets to a different email address other than the one it was booked under, just make sure it is the person who purchased the tickets that has requested this. If you need help verifying if a guest is the owner of the tickets, send us an email to or phone us on 021 424 9308.

            Note that all tickets in the order will be resent.

            Edit attendee info

            If a guest needs to change their ticket details and for some reason can't access their Quicket account, you can edit their ticket details for them. Make sure you click Save at the bottom of the page, and then you can resend the tickets.

            If you need help verifying if a guest is the owner of the tickets before changing their ticket details, send us an email to or phone us on 021 424 9308.

            Print tickets

            Select Print tickets if you need to download your guest's ticket. This will download the tickets to your device or laptop in PDF format for you to print or email to your guests. 

            Change ticket types

            Use this to change the ticket types in a purchase. This does not take price differences into account, so if the ticket buyer owes money for an upgrade, you will need to work out payment with the ticket buyer directly.

            Note that if there are multiple tickets in an order, each ticket in the order must be changed; you will not be able to change only one ticket in an order.

            Cancel tickets

            If a guest needs to cancel their tickets and are unable to do so from their Quicket account, you can cancel them from your Orders List. Note that if the tickets were paid for, you will not be able to cancel them without issuing a refund.

            If it is a paid ticket you are cancelling, you'll need to select who will pay the 10% refund fee - you (the organiser) or the ticket buyer. (Click here to see our refund policy in our terms and conditions.)

            Tickets that were purchased by card will be refunded back to the same account from which they were debited. Ticket buyers who paid by EFT or cash deposit will need to provide banking details for their refund.

            Click Proceed and you'll see the details of the refund, then click Confirm cancellation to action the refund and cancel the selected tickets.

            Once cancelled, these tickets will no longer appear in your guest list.

            Unpaid orders

            To see the details of an unpaid order, click View details under Actions. Unpaid orders include EFT bookings that were cancelled by Quicket due to non-payment, as well as failed card payments. You'll see the payment method listed below the order number, and the ticket status will reflect as Invalid.

            You will not be able to take any action on unpaid orders, as these tickets are invalid.

            Updated: 07 Jul 2019 09:15 PM
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