Knowledge Base Event organisers Event setup Manage your event

            Get to know your event dashboard and menu

            Your event dashboard is the hub from which you'll find all the elements needed to manage your event on Quicket. Spending even just a couple minutes clicking through your dashboard and getting familiar with it can unlock so much potential for increasing efficiency and organisation while managing your event -- plus, of course, increasing ticket sales.

            Please note that the screenshots below are only an example of how your dashboard may appear.

            Event status

            Draft

            Once you've finished the event creation form, we have all the details that we need to activate your event and start selling tickets. You are still certainly able to add, remove or edit any settings or details you need to from your dashboard before going live (and after you've gone live as well).

            In draft mode, you'll see several quick links where you can continue tweaking your event, or go ahead and click Submit for Approval and our team will set your event to Live. 



            Live

            Once your event is live, you can head back to your event dashboard and start checking out your guest list, orders list, view all of your reports and so much more. Keep editing to your heart's content, create promotional codes, send complimentary tickets, share with your various networks on social or email; if you don't see what you're looking for on your dashboard homepage, chances are you can find it tucked away in the menu.



            Finished

            Just because your event is finished doesn't mean you should abandon your dashboard. This is great resource for seeing how things went with the event by checking your reports, as well as a way to keep in touch with your event guests. If you have future events with the same or similar details, you can simply and quickly copy the event to create your new one.



            Dashboard reports

            Scroll down just a bit on your dashboard, and you'll see a whole host of reports to check how your ticket sales are going. 

            First, choose the date range for the reports you'd like to see. You can choose Today, the past 7 days, 14 days, 30 days, 60 days, All Time, or choose a custom date range. By default, all reports will be shown, but you can also choose a specific report.

            Event income: this is the total amount of funds collected for all ticket sales and donations. This does not subtract any commission that may be owed to Quicket.
            Tickets sold: the total number of tickets booked for your event; this includes both paid and free tickets as well as donations and merchandise.
            Page visits: the total number of unique visits to your event page.
            Conversion rate: the total number of successful orders (during the date range selected) divided by the number of unique visits. The higher the conversion rate, the better!
            Recent orders: your 10 most recent successful orders will appear here. To see a full list of all successful and unsuccessful orders, you can head to your Orders List under Guest Management.

            A handy tip: You can click on the bars in each graph to see an even further breakdown of your data.



            Event dashboard menu

            Everything you need to run your event with Quicket you can find from one of the items in your dashboard menu.

            Event Page

            1. Profile: your organiser profile is where all of your previous and current events for your specific brand or organisation are housed. 
            2. Event details: your event name, image, description, event dates, venue, event listing (public or private), and event categories. 
            3. Event settings: turn on and off certain settings for your ticket buyers such as allowing ticket editing, ticket transfers, purchase time limit, etc.
            4. Tabbed content: if you have a lot of information to convey about your event, you can organise your event description into tabs for easier reading on your event page.
            5. Design: add a banner image and set the colour scheme of your event page.

            Checkout

            1. Ticket types: add or edit your free, paid and donation ticket types, event capacity, and certain order settings such as refunds and booking fees.
            2. Ticket settings: add your own ticket design and customise ticket email options for your guests.
            3. Ticket groups: if you have a lot of ticket types, you can organise them into groups to make them easier to browse on your event page.
            4. Collect info: choose which information you need to collect from guests at checkout; you can make each item required if needed.
            5. Merchandise: add merchandise items to sell to guests after they've selected tickets for your event, or choose to sell merchandise exclusively and skip ticket sales altogether.
            6. Registrations: if you need guests to pre-register for your event before they can book tickets, you can create a registration form and manually or automatically approve each guest.
            7. Teams: if guests need to be sorted into teams or groups before booking tickets, you can enable team registrations.
            8. Payment options: choose how you'd like guests to be able to pay at checkout.

            Manage

            1. Definitions: customise your event page even further by changing the default wording on your page.
            2. User access: if you have multiple people working on your event, you can give them access to certain pages & settings in your dashboard without having to give out your personal login details.
            3. Payout details: if you're using Quicket's default payment options (i.e. you have not linked your own merchant account to Quicket) then you can provide & update your banking details here.
            4. Copy event: if you have future events with the same or similar details, you can simply & quickly copy your old event to make a new one.

            Promote

            1. Promotional codes: create discount or access codes to give guests who you'd like to give a discount or a hidden ticket to.
            2. Link campaigns: track the visits, sales and tickets sold for different marketing campaigns by creating a unique link for each campaign.
            3. Promoters: add a share incentive in your event settings for guests to share your event with their own networks, then look here to see who your top promoters are.

            Guest Management

            1. Guest list: here you can view and download a list of all the confirmed guests for your event, as well as all of the ticket information they provided at checkout.
            2. Orders list: all of the successful and unsuccessful bookings for your event.
            3. Complimentaries: send out free tickets to anyone for your event by just providing their name and email address. You can also send these out in bulk.
            4. Invitations: send RSVPs to anyone for your event and when they confirm attendance, they will receive a complimentary ticket. 
            5. Printed tickets: for a small fee, generate a PDF of tickets to distribute or sell.
            6. SMS your guests: for a small fee, send out an SMS to any or all guests who have provided a mobile number at checkout.

            Integrate

            1. Sell on Facebook: connect Quicket to your Facebook Page to add a Tickets tab to your Page for guests to buy tickets to your event without ever leaving Facebook.
            2. Zapier: connect your Quicket event to thousands of other services using a quick integration with Zapier.
            3. MailChimp: sync all your guests to your Mailchimp lists by connecting your Mailchimp account.
            4. Widget: customise then embed the Quicket widget on your own website to sell tickets straight from your site.
            5. Webhooks: enable different hooks that Quicket provides and get notified when that hook is triggered.
            6. API: extend the Quicket platform into your own applications using our API.

            Reports

            1. Visitors report: see how many people are visiting your event page and how they're getting there.
            2. Sales report: see a breakdown of your sales by ticket type, date and referring sites.
            3. Check-in report: if you used the Quicket mobile or laptop scanning app to check-in tickets at your event, you can see a breakdown of your check-in stats here.
            4. Export data: you can download your guest list, orders list and registrations (or any combination of these) into one convenient Excel file.
            5. Event summary: a breakdown of your ticket sales including how many of each ticket type was sold as well as the funds turned from those tickets.
            6. Tax invoice: if you're VAT registered, you can claim VAT back on your ticket sales using the tax invoice.

            On the Day

            1. Scanners: you can find links to download the iOS and Android mobile scanning apps here, or use the laptop scanning app for checking in guests at the door.
            2. Sell at the door: use the Quicket door sales system to keep track of ticket sales at the door.
            3. Request field services: fill out a form to request equipment, staff, or both, from our Field Services team.

            Preview

            Open up a new window to see a preview of your event page.

            Help

            1. Help centre: check out our ever-expanding knowledge base of help articles to help you run your event as seamlessly as possible.
            2. Blog: check out our Events Industry blog to keep you in-the-know and on-the-ball for running great events.
            As always, don't hesitate to reach out to our Customer Success team on organisers@quicket.co.za if you need any help with your event dashboard.

            Updated: 04 Jul 2019 11:17 PM
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