Knowledge Base Event organisers Guest management Guests

            How to send RSVPs to your event

            If you have guests you'd like to send complimentary tickets to but want to first make sure they confirm attendance, simply send out RSVPs from your event dashboard and your guests can confirm or decline the invite.

            Please note that RSVPs count toward your event capacity as well as individual ticket quantities; e.g. if you have an event capacity of 50 and send out 45 RSVPs, only 5 tickets will be available for sale on your event page. You can set an invitation expiry date to cancel and release unconfirmed tickets to avoid losing sales.

            Start off by logging into your Quicket account and go to My Events then Manage Events. Click Manage next to the event you're sending RSVPs to, then from your dashboard menu select Guest Management then Invitations.

            You'll have the option to select specific settings for your RSVPs.

            Require ticket info: if you have ticket information that is required for guests to fill out in addition to name and email, slide to YES and guests who accept the invitation will be required to fill out their ticket details before claiming their ticket.

            Set expiry date: slide to YES if you need to know if guests are attending before a certain date. If set to NO, guests will have until the date of the event to select whether they are attending and claim their ticket.

            Custom description: if you'd like guests who are sent invitations to see an event description in their invite email that is different than the description you've listed on your event page, you can fill that in here.

            Next, you'll need to choose whether you're sending invitations to one person or to multiple people. If you're sending an invitation to just one person, you'll need to provide their first name, surname and email address.

            If you're sending RSVPs to multiple guests, you'll want to select Many people from the dropdown menu under Guest details.

            If you only want the guest to appear on the guest list after confirming attendance without sending them a ticket email, you can un-tick Send email.

            Note that you can only issue 200 RSVPs per event in your Quicket account. If your event is recurring, you'll be able to issue 200 RSVPs per each event in the series. To issue more than 200 RSVPs, you'll need to create and link a Mandrill account to your Quicket account.

            Click here for help linking your Mandrill account.

            If you're sending RSVPs to multiple people, you'll need to create a spreadsheet of your guests, separating each column by firstname, surname and email. Make sure there are no spaces or special characters in any fields, or you will receive an error when trying to upload the file. Save the file as a CSV (comma delimited) file, then upload the file under Step 3: Choose File.

            Choose ticket amounts

            Next, you'll need to indicate which ticket(s) each guest who confirms attendance should receive and how many.

            Enter the amount of tickets the guests should receive if they confirm attendance in the box under the ticket type you're sending them. You can send multiple ticket types to guests. Note that if you're sending tickets to multiple people in a CSV file, they will each receive the same ticket type and the same amount of tickets should they confirm attendance.

            Click Send invites when you're done, and Quicket will send an invitation email to the guests. When guests confirm they are attending the event, we will immediately send them the complimentary tickets you have chosen.

            Delivery report

            You can check the delivery status of invitation emails by clicking View online or Download after you've sent your invitations.

            Updated: 07 Jul 2019 10:18 PM
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