Refunds and cancellations

            You've purchased tickets to an event, but unfortunately can no longer make it. Requesting a refund is simple and can be done right from your Quicket account.

            Please note that refunds are not guaranteed for every event and are at the discretion of the event organiser. For more information on our refund policy, see our terms and conditions.

            Cancel tickets from your Quicket account

            If the organiser for the event has permitted refunds, you can cancel your order right from your account. Just log into your Quicket account with the email address that was used to make the booking, and go to My Tickets. (Need help with your password? Click here.)

            Find the purchase you'd like to cancel, and by Options click Request refund.

            If this option is not showing, this likely means the organiser has not permitted refunds, or the event is less than 1 day away and we cannot issue a refund as per our terms and conditions. You can find the event organiser's details to find out about refunds by going to the Event Page and looking under Organiser Details.



            Select which tickets in the order you'd like to cancel.

            Please note that there is a 10% cancellation fee, and the ticket service fee is always non-refundable.

            Refunds requested with less than 24 hours notice before the start of an event, during the event, or after the event has ended will not be processed.



            Click Refund tickets.

            If you paid by card, the amount will be refunded back to the same account from which it was debited.

            If you paid by EFT, cash deposit or SID Instant EFT, you'll be prompted to enter your banking details, and the amount will be transferred to this account.

            Please allow up to 7 working days for the amount to reflect into your account.

            Our cancellation policy

            Please note that, while we’ll make every effort to assist you in cancelling your ticket, refunds are ultimately subject to the policies of the event organiser, and the following fees apply:
            • Cancellation with at least one working day's notice prior to the start of an event, a 10% (ten percent) cancellation fee will apply;
            • Cancellation with less than one working day's notice prior to the start of an event, a 100% (one hundred percent) cancellation fee will apply;
            • Purchase service fees are non-refundable;
            • All bank charges will be passed on to the refundee and Quicket will not be held liable for these fees;
            • Quicket does not issue refunds after an event has ended or while it is in progress.
            If you’d like any additional info on Quicket’s refund policies, check out our Terms and Conditions. For any questions, please contact refunds@quicket.co.za.
            Updated: 14 Jun 2017 06:58 AM
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