Selling tickets in STEP
I'm selling my ticket to a specific buyer -- can we use STEP?
The Secure Ticket Exchange Programme (STEP) works as a queue that matches tickets from sellers who no longer need them to buyers who weren't able to secure tickets before they sold out. Because it matches tickets based on your place in the queue ...
The bank account I bought my ticket with is closed -- how will I be refunded?
If you paid by credit, cheque or debit card and only the card you paid with was cancelled or has expired, don't worry! As long as the bank account your card was linked to is still active, your refund will still be successful. If, however, the bank ...
Can I remove my ticket from the STEP queue?
As long as your ticket has not been marked as Sold yet, you can request to have it removed from the queue. Just head back to the STEP 'sell' page where you added your ticket into the queue. You can find a link there from the email we sent you ...
When will my ticket be sold in STEP?
How STEP works is that when a buyer gets to the top of the 'buy' queue, they are offered the ticket at the top of the 'sell' queue. We allow the buyer 24-48 hours to buy the ticket, depending on how close it is to the event start date. If they do not ...
My ticket was sold in STEP -- when will I be refunded?
As soon as your ticket has sold in STEP, we will cancel the ticket and issue your refund. You will be refunded the face value of the ticket price. (Click here for help checking the status of your tickets in STEP). If you originally paid for your ...
Why can't I add my ticket to sell in STEP?
If you're trying to add your tickets to sell in the STEP queue with no luck, there could be a few reasons you're having trouble: 1. Were the tickets you're trying to sell transferred to you?Transferred tickets are not eligible to be sold in STEP. ...
How do I check the status of the tickets I'm selling in STEP?
After you've added your tickets to sell in STEP, you should receive an email from Quicket letting you know your tickets were successfully placed in the queue. (Don't see that email? Try checking your Promotions folder or use the search bar in your ...
How do I sell my tickets in STEP?
The Secure Ticket Exchange Program (STEP) works as a queue that matches tickets from sellers who no longer need them to buyers who weren't able to purchase them before they sold out. If your tickets are successfully sold in STEP, you will be refunded ...