When will my ticket be sold in STEP?
How STEP works is that when a buyer gets to the top of the 'buy' queue, they are offered the ticket at the top of the 'sell' queue. We allow the buyer 24-48 hours to buy the ticket, depending on how close it is to the event start date. If they do not buy the ticket during that 24-48 hour period, the ticket is offered to the next person, and so on.
Please note that we cannot guarantee that your ticket will be sold in STEP.
While tickets can be sold on STEP at any time, you will only be notified via email when your ticket is cancelled and refunded. You can, however, check the status of your ticket at any time by logging into your Quicket account and heading back to the STEP 'sell' page where you entered your tickets into the queue. You can find a link back to that page in the email we sent you confirming your tickets were added to STEP or by going to the event page on Quicket, clicking on the STEP link in the event description, and then click 'I want to SELL tickets.' Just make sure you're logged into your Quicket account.
If you purchased more than one ticket in the same order and entered both tickets into the STEP queue to sell, you will only be refunded once both tickets have sold.
If your ticket status is 'In queue' or 'Offered out', you can also request to remove the ticket from the queue if you've found a private buyer outside of STEP or if you'd like to keep your ticket. Please note that if your ticket is marked 'Sold' you will not be able to remove the ticket and should expect a refund. If your ticket is marked 'Offered out,' your ticket will only be released back to you if the person it has been offered to chooses not to buy the ticket.
My ticket was sold in STEP -- when will I be refunded?
As soon as your ticket has sold in STEP, we will cancel the ticket and issue your refund. You will be refunded the face value of the ticket price. (Click here for help checking the status of your tickets in STEP). If you originally paid for your ...
Why can't I add my ticket to sell in STEP?
If you're trying to add your tickets to sell in the STEP queue with no luck, there could be a few reasons you're having trouble: 1. Were the tickets you're trying to sell transferred to you?Transferred tickets are not eligible to be sold in STEP. ...
Can I remove my ticket from the STEP queue?
As long as your ticket has not been marked as Sold yet, you can request to have it removed from the queue. Just head back to the STEP 'sell' page where you added your ticket into the queue. You can find a link there from the email we sent you ...
When will a STEP ticket become available for me to buy?
How STEP works is that when a buyer gets to the top of the 'buy' queue, they are offered the ticket at the top of the 'sell' queue. We allow that buyer 24-48 hours to buy the ticket, depending on the event and how close it is to the event start date. ...
How do I buy tickets in STEP?
The Secure Ticket Exchange Program (STEP) works as a queue that matches the tickets from sellers who no longer need them to buyers who weren't able to secure tickets before they sold out. Please note that STEP is not available for every event on our ...