Quicket POS Troubleshooting Guide: Fix Payment, Device & Printer Issues

Troubleshooting and quick fixes for Quicket POS

Sometimes technology doesn’t behave as expected. The good news is, most issues are quick and easy to resolve. This article covers common troubleshooting steps and quick fixes to keep your Quicket POS app running smoothly during your event.

1. Payment Issues

1.1. Yoco payment stuck on checkout page

If a payment processes on your Yoco card machine but the checkout page doesn't update or the purchase is missing from the order history, please contact our support team, or reach out to your on-site field services team directly.

Then provide the Order ID and the amount for the purchase. We’ll confirm the payment status on our end and ensure the cart is marked as paid, allowing you to print the tickets.

1.2. Yoco purchase not going through

If a purchase doesn't process on the Yoco device, first try inserting the card rather than tapping it. If the issue persists, navigate to the Settings tab in the Quicket POS app, unpair the Yoco device, then pair it again. This typically fixes most connection issues.

1.3. SnapScan showing completed, but no confirmation

If the ticket buyer shows a completed payment on their SnapScan app but the Quicket POS app doesn’t reflect the payment, please contact support or, if applicable, the on-site field services team.

Then provide the Order ID, and we will confirm the payment.



After confirmation, you can either manually print the tickets from the orders page or resend them. Be sure to clear the cart before processing any additional payments.


2. System & Device Fixes

2.1. System freezes or gets stuck

If the Quicket POS system freezes, restart the tablet, browse to your device’s setting and clear the app’s cache. Then login to the Quicket POS app again to refresh the system. Ensure the Yoco device and printer are properly paired by checking the Settings tab.

2.2. Connection issues (Tablet, Yoco, Printer)

If you’re having connection trouble, start by turning off all your devices: the router, tablet, Yoco, and printer. Then restart the router and wait for all the lights to turn blue. Once the router is fully connected, switch on the other devices. Go to the Settings tab in the Quicket POS app to ensure everything is paired.

2.3. Avoid mixing devices

Do not swap tablets and Yoco card machines between different setups. The tablet and card machine must remain paired together to avoid connection issues.


3. Printer Problems

3.2. Tickets not printing

If tickets aren’t printing after a transaction, check that the printer is connected via the settings tab in the POS app. If it’s not, reconnect it, and the last order should print automatically. Alternatively, try printing a test ticket and then reprint the order from the orders list in the Quicket POS app.


Contact our support team

Contact the Quicket support team if the troubleshooting steps above don’t resolve your issue, or if you’re experiencing something outside of the common problems listed.

You can reach us by email at support@quicket.co.za or call us on +27 21 424 9308. If you’re working with our on-site field services team, contact them directly for immediate assistance.


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